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"Excellent customer service, very central, value for money, sauna and pool not too busy."

"Great all round accomodation with stunning views when having dinner lunch or breakfast to staff that are knowledgeable and a clean room with also stunning views in any room you stay in"

"Fabulous access to SH1. Also Civic theater. Wonderful friendly staff. Rooms were clean & tidy. Nice restaurants near by. We had a thoroughly great stay."

"Staff all very friendly & a very relaxed vibe. Hotel is in a great central location and within comfortable walking distance to main performance theatres. Facilities and room modern and comfortable"

"El hotel muy lindo Las habitaciones cómodas y amplias El personal amable Ubicación excelente"

"It was many years since I last stayed at the James Cook. Excellent lactation for quick access to Lambton Quay. The rooms can do with updating and refurbishment of the bathroom."

"A very good hotel with a spectacular view"

"Room was tiny and shower and toilet in a capsule all too small for comfort. Nice big bed though, even if you needed a stool or leg up to get on it. Would def book an upgrade next time"

"Beautifully kept and maintained. Comforting environment and easily accessible to key places in CBD"

"Phone wasn’t working to call to reception. Power plug locating at the bathroom wasn’t operating at all."

"Great value stay in Queenstown. Convenient location only 10 minutes walk to town so you could leave your car at the property which had free parking. Property was clean and spacious although a little tired. Staff friendly and helpful."

"Good breakfast large selection , self parking you can go out and back in , good location to sky city queen street , Elliot st food spots etc and the new train station"

"We had a two room apartment...it was BIG. The kitchen contained all the modern appliances you would expect and the living room was comfortable with two sofas. Both bedrooms had en-suite showers. It was a 10-ish minute walk to the Harbour and the area was quiet. The room was accessed via an open air external courtyard with walkways on all floors, which appeared strange - so if it rains you get wet. Not a problem though. There is a restaurant on the ground floor, but be aware while it serves...