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"The Grove Park Inn used to be a five star property. It’s a 3 at best today. We went to the GPI to celebrate my son’s birthday. Just to hit the high notes, the service from the staff was terrible. They obviously have very little training in hospitality. Absolutely no enthusiasm by the person in the Cafe, the Concierge, or the wait staff. Additionally, the Edison restaurant was a big disappointment. Our waiter rushed us through our dinner, even though there were very few guests in the restaurant....

"Staff was very kind. Room was clean, spacious, and comfortable."

"Massive property! The express kiosk for check-in was very quick and I loved skipping the front desk line. I definitely recommend valet parking and bellman assistance. It just makes everything so much easier. We ate at Selu Cafe, expensive but good. And we ate ate the Pizza shack, delicious and reasonably priced. Tons of slots and table games with a smoking section with slot machines. Overall great experience and would definitely stay here again."

"Beds were comfortable. Great view of the ocean. "

"The staff friendly. The room we stayed in was very small and weird. No closet just hooks on the wall. Room service never came to clean our room. And the check in desk is on the 13th floor. Honestly would not stay there again. "

"2 pizza’s under cooked (refunded), ordered pizza again…undercooked! I was accidentally double charged for parking, The pool area had very strong fumes of chlorine. My eyes and my kids eyes and throats also had burning sensations that took a day to recover from. Great Wolf Lodge needs to find a way to circulate fresh air and maintain the warm temperatures while it’s cold outside. Other than these issues the experience was fun. "

"Very spartan room which was fine as it had decent amenties. One small thing that would really help would be to fix the drapery on the window. It was hanging off the rod & made the room look terrible. Staff was friendly & efficient."

"It was great! Staff was very friendly and accommodating, will be returning! "

"Stayed less than 24 hours. The front desk staff was great. Small hotel great for the price. They offered water and coffee and suggestions for local restaurants. Room was clean beds were comfortable. "

"Amazing gym"

"The rooms need updating, especially the bathrooms."

"Excellent service and conscience for downtown "

"Activities for all ages, nice rooms, beds were comfortable, staff was great!"

"Very clean lobby and room. Enjoyed the breakfast! Convenient to uptown Charlotte. "

"This property is in desperate need of a renovation. "

"Good "

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"Good price and great views. Location is at the end of the island. Small condo but perfect for 2 and comfortable for 4."

"Hotel definitely lived up to expectations. "

"breakfast menu varied - something for everyone. Hot tub could have been warmer, but my husband happy with temp and helped get the aches out after a long day. "