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"The hotel is gorgeous and the staff were top notch. We had a bite to eat in the Garden Room and James was running himself ragged trying to serve everyone and accommodate everyone’s needs. Another waitress was also so friendly and helpful. We felt safe and well cared for during our entire stay."

"We had a newly refurbished large room, but with a terrible view. Also it was a hike from the elevator to the room, down 8/10 stairs, long walk then down another 6 stairs and then immediately up another 6 stairs. No A/C or fridge, VERY limited parking, Once in we didn't dare take our car out for fear of not getting back in. Walkable location for everything Whitby has to offer, but it sits on the top of a hill, beautiful views from the hotel bar, but you will get your 10,000 steps in walking...

"Clean + friendly staff + good for families "

"Well located and the restaurant was really nice and breakfast lovely. Our king suite was located in the loft and was uncomfortably warm. We mentioed to the staff and they brought up an extra air conditioner. This didn’t help much and was far too noisy to sleep with it, so we didn’t sleep well. It definitely needs it’s own dedicated aircon system. The pool changing area was very tired and in need of some attention."

"Great property. Very conveniently located 5 minutes walk away from the train station and 10 minutes walk from major destinations. Live music at the bar was a great surprise. All amenities you'd expect from an older establishment, everything in well working conditions, some upgrades may be necessary but mainly esthetics and not function. The staff are extremely polite and accommodating. I'd definately stay here again if ever back in York."

"The hotel has a modern/hip vibe, starting with the lobby which is centered around the bar that also serves as the check-in desk. This is where breakfast is served. The room was modern, well maintained and functional, but a little tight on space for 2-people with large suitcases. There is no closet or draws (a few coat-hooks) and so plan to live out of your suitcases. It is well located a short distance from the Shambles, Minster and other attractions. It is also close to many shops, pubs, a...

"We booked late and knew the reviews weren’t great, but the stay was far worse than expected. Check in involved long queues, and when we finally got to our rooms, the rooms were doubles but should have been twins. Housekeeping couldn’t be reached and left a message as instructed, and when we returned later that evening, nothing had been changed. One room also had a strong drain smell. Reception told us housekeeping had finished at 3pm and that the hotel was fully booked, so no room move was...

"Nice room, with a refrigerator, but the room facing the river gets the noise from the bars across the river until 3am. I'll stay here again, but request a room facing the road."

"Close to town centre"

"The whole hotel was very clean and the staff very helpful. The underground carpark was a bonus and the walk into town only took about 10 minutes. I would definitely stay at this hotel again."

"The room was clean. The staff were very helpful and the swimming pool was easy to find in the hotel"

"Hotel fab, staff and service excellent - disappointed in the pickled sprout restaurant, a very heavy unseasonal menu for our liking, sharers hard to share unless you both like the same thing - not enough balance, starters missing meat options and a burger including chips was no veggie options - I’m not veggie) which, they may be fab quality, but need to recognise the market isn’t always captive"

"The upgrade to a suite for £20 was a lovely bonus and just what we needed for a lovely night stay."

"In centro città, a due passi dalla cattedrale. Locale eccentrico e affascinante. Non abbiamo mai incontrato i nostri host perché dal check in al check out è stato fatto tutto tramite codici (porta d’ingresso e camera)."

"Great location for exploring beautiful York. Really comfortable room - lovely bathroom!"

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"Room was a nice size and loved the beach/sea views from window"

"It offers all the expected conveniences—there is both a washing machine and a drying rack—though the electric fan is a bit on"

"We had a lovely time, really nice hotel, there is a convenient car park over the road, the only down side for us was it was a really hot weekend and the room didnt have air conditioning so it was very uncomfortable through the night and drinks were very expensive, although we would still return."