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"It is located in a beautiful active location with gorgeous views of The Abbey and Whitby harbor. Good size room & bathroom It is Across the street from The Pavillion & the Whale Bones Archway, A walkway to the shops Restaurant & Pub in the building with good food great service and large selection of beer/cocktail or wine."

"Ovoid this hotel like the plague, it’s dated and needs extensive refurbishment, checked in online still waited 45 minutes to get a key, lifts are hit and miss if they work, room allocated was fine initially , seagull noise nothing you can do about that, TV didn’t work water started pouring down the wall, I assume someone on the next floor was having a shower, our shower controls fell to pieces, eventually given another room with what has to be the smallest shower cubicle ever, the extractor fan...

"Clean + friendly staff + good for families "

"Great rooms quick check in and out. Helpful staff good breakfast"

"The staff were welcoming and friendly. We ate supper there the first night, but were unimpressed with the burgers and nachos. The TV in our room was damaged but if didn't stop us from the late night Tipping Point binge... The air conditioning seemed to be struggling and never got cooler than 20 degrees. That said, we were happy with our stay and would return."

"There was a complication with a Double Booking in my name & then allocated a small Twin not the Suite that it stated on Paperwork? The route to our Room was very complicated & meant we had to drag a Huge Suitcase up & down a lot of Steps!! The room was very small & obviously not cleaned very well before we got there as there was a huge empty Water Bottle left on top of the Drawers & some paperwork left by previous guests!? The Room & Bedding did have a slight damp smell which didn’t assure me it...

"Breakfast Room was a bonus. Excellent choice of food, etc and helpful, friendly staff. Irregularities between Website and reality - Website says first come, first served for car parking- I parked in an empty space but was asked to move because it was already allocated. No cones across the space. Also Website says parking fee of £1-50pm per hour charged after 11am on checking out. I asked for two extra hours but was told this was not available because I was checking out on a Saturday. No mention...

"Nice room, great view. Efficient check in with friendly receptionist. Good breakfast, lots of choice, friendly serving staff."

"Room was clean we were in the family room and it was very nice ! Breakfast really not worth the money , should have been included in the price of the hotel stay tbh ! Staff were very nice and efficient when checking in"

"good property well specified and helpful staff. prime location for walking into York city centre, close to all best attractions."

"The hotel was in great location near the center. The staff were kind and very helpful. The rooms were nice."

"Good food and excellent service."

"Staff were very helpful at reception and in the restaurant. Lovely breakfast and plenty of choice. Food was also very good. Would recommend to friends.Our room was very small and wardrobe was not tall enough to hang clothes."