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"The room was big and comfortable. The air conditioning kept the room pleasant despite the unusually hot weather. Facilities in the room were good. Staff were pleasant and helpful. Close to the train station and centre of town."

"Clean room & nice breakfast, friendly helpful staff."

"Clean + friendly staff + good for families "

"Staff were friendly. Breakfast very good. Room was clean"

"Lovely lovely hotel in the heart of York."

"A fantastic stay in a wonderful hotel. Very clean and comfy beds."

"Great location and lovely breakfast. Air con not working in the room, reported it and manager came and reset it, worked for 10 minutes and broke again. Too noisy outside to have the window open. Reported our disappointment on check out and ignored. Recommend for location but ask for a room river side. "

"This was the best stay and best choice"

"Little thing like bed side table lampshade was broken curtains wouldn’t close properly shower head would not stay put but saying that the staff were very friendly"

"A perfect venue for the conference centre and very comfortable. The breakfast was amazing. So much choice and really good quality. Note - we had an accessible room on the third floor. The room was great but the 03:30 fire alarm caused us some issues. Our mistake for not ticking the ‘need assistance’ box at check in."

"The room was clean. The staff were very helpful and the swimming pool was easy to find in the hotel"

"Absolutely loved our stay. Check-in was simple, staff were helpful and the hotel has clearly been renovated recently to a high standard. Breakfast was up there with the best I've ever had in a hotel. Also cracking view over the town and beyond from the Skybar in which the breakfast was served. We also ate on the Sunday evening in the Pickled Sprout restaurant. Again, everything we ate we really enjoyed. (Would love the French Onion soup recipe. It was the best I've ever had). The...

"Hocus Pocus is a really fun, quirky themed place to stay. We were able to leave our bags prior to check in and the cleaning crew was super helpful with that. We really liked the central location with shopping and food around The Shambles. Room was clean and the fan was helpful when it felt a little stuffy. Overall, we had a great one night stay."

"Not bad"

"Great hotel in quiet section of old town. Everything is within easy walking. Hotel is clean, & our room was large (for UK). Good breakfast options."

"Excellent position overlooking the sea ."

"The clean and spacious parking, secure and included in the price, is a major plus point. The full English buffet breakfast is really excellent. Even at the end of the breakfast window, nothing is dry or overcooked, including the eggs. All members of staff were welcoming and helpful. The lounge has a lovely view of the river. Our room and bathroom were comfortable and quiet. The desserts at dinner were wonderful, but the main courses were disappointing, with quite tough meat. Be aware that the...

"Really can't fault it. Clean, posh, good location. Dropped our bags off early and they had been taken to our room for us by night check in. Free water was needed after a festival in crazy heat. Staff all very nice"

"Great"