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"Very convenient location. Essentially it is part of the very extensive railway station making travel much easier. However the hotel obviously once was a palatial building but now is badly in need of a major renovation and update. Enjoy the history but the royals have moved out."

"Clean room & nice breakfast, friendly helpful staff."

"Clean + friendly staff + good for families "

"Staff were friendly. Breakfast very good. Room was clean"

"Nice large clean room. Very efficient air conditioning which welcome during heat wave."

"A fantastic stay in a wonderful hotel. Very clean and comfy beds."

"Great location and lovely breakfast. Air con not working in the room, reported it and manager came and reset it, worked for 10 minutes and broke again. Too noisy outside to have the window open. Reported our disappointment on check out and ignored. Recommend for location but ask for a room river side. "

"This was the best stay and best choice"

"Little thing like bed side table lampshade was broken curtains wouldn’t close properly shower head would not stay put but saying that the staff were very friendly"

"Our room was very clean. The staff during the day were extremely helpful, alas, not so much when we had a problem during the night. The hotel gave us a credit for this. The breakfast was fine, although, as expected on a bank holiday, super busy. We did not appreciate the proximity of the hotel to the conference centre. Therefore, maybe an idea to check if there is a conference on when you visit and what time it finishes in the evening."

"The room was clean. The staff were very helpful and the swimming pool was easy to find in the hotel"

"Absolutely loved our stay. Check-in was simple, staff were helpful and the hotel has clearly been renovated recently to a high standard. Breakfast was up there with the best I've ever had in a hotel. Also cracking view over the town and beyond from the Skybar in which the breakfast was served. We also ate on the Sunday evening in the Pickled Sprout restaurant. Again, everything we ate we really enjoyed. (Would love the French Onion soup recipe. It was the best I've ever had). The...

"Hocus Pocus is a really fun, quirky themed place to stay. We were able to leave our bags prior to check in and the cleaning crew was super helpful with that. We really liked the central location with shopping and food around The Shambles. Room was clean and the fan was helpful when it felt a little stuffy. Overall, we had a great one night stay."

"Star deducted for lack of parking. Although claiming to have parking, there are only a very small number of spaces available and they have to be pre booked. This should be clear when booking but it wasn’t. Hotel itself was lovely, clean stylish and well equipped rooms. Breakfast was lovely, hot food is made to order, not a buffet."

"The hotel located within the York wall and only minutes walk to the town center. The room is clean and staff are helpful. There are many breakfast options in the restaurant and the price is reasonable."

"Friendly staff very helpful was too hot in bathroom radiator on which made bedroom clean very hot had a hot dripping tap"

"The clean and spacious parking, secure and included in the price, is a major plus point. The full English buffet breakfast is really excellent. Even at the end of the breakfast window, nothing is dry or overcooked, including the eggs. All members of staff were welcoming and helpful. The lounge has a lovely view of the river. Our room and bathroom were comfortable and quiet. The desserts at dinner were wonderful, but the main courses were disappointing, with quite tough meat. Be aware that the...

"Staff were excellent especially the front desk"

"Excellent location with a nice room and good breakfast."