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"I’m honestly disappointed with the experience I had here. The wait just to check in or get help from the front desk was much longer than it should have been. Any time I asked about purchasing items or needed extra assistance, the staff came across as rude, impatient, and like helping guests was an inconvenience. I understand places can get busy, but being made to feel unwelcome or like you’re bothering the staff is not acceptable. I hope management addresses both the customer service and the efficiency at the front desk, because this experience definitely did not meet expectations."

"the breakfast menu is very amazing, staff is very nice. no view on the bottom floor. the room was very clean but there was water in the ice bucket when going to get ice. no issues checking in and out. very nice staff "

"Staff was friendly, rooms were spotless, and it was a quiet nice space, in a perfect location to the beach. We will stay here again for our next trip. "

"They are under major construction and charging enormous prices for the old Shilo hotel rooms. I actually left and went somewhere else."

"Swimming pool hot tub were great. I love the noon checkout."

"Felt very safe and comfortable! This was definitely worth it! "

"The breakfast is really good and the hot tub was just a little too hot."

"Great location, staff, room, view and an unexpectedly good breakfast 😋."

"Great location and you can see the beach which is rare in Long Beach. Right next to everything you need from grocery store to bars and restaurants."