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"Every aspect of service from staff was wonderful but hallways and elevators definitely needs improvement. Some rooms have ridiculously small closets and weirdly set up washrooms that’s why I had to be moved.Problem was resolved promptly and to my satisfaction. Breakfast as well as afternoon tea were wonderful. Dinner not so much with overcooked salmon and not enough proper dining tables. You have to sit at the low lounge tables."

"This hotel exceeded my expectations in every department - facilities, staff, room, pool. I will definitely return"

"The perfect place to stay in Victoria, BC. Rooms were great, staff fabulous, great location."

"Very clean and spacious room with lovely ocean view. Staff were all friendly and helpful. Would stay again."

"I liked everything. Very clean and liked the use of kitchen items."

"Oo"

"q"

"We had originally booked another, more expensive, hotel in the area. After diving a bit deeper into the reviews, we decided to book the Embassy instead and save about $100 per night. We were a bit concerned that the hotel would be outdated and not well maintained. However, we were very pleasantly surprised. The lobby was satisfactory and checkin was a breeze. As we approached our room, we noticed brand new carpeting in halls the continued into our room. The room was spotless, the furniture was...

"We keep coming back! Love this property, even the basic rooms are lovely! We will always stay at the here!"

"Great place to stay while visiting Victoria, especially enjoyed the complimentary breakfast. Staff were very kind and helpful"

"We live that it was close to what we needed."

"Lively hotel. Our view was very poor but hat was the only issue"

"Check in was great, such a fun group! Room was clean and very comfortable."

"exceptional customer service when checking in and out- beautiful large luxury room"

"Very attentive, best hotel and good location"