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"Great"

"The staffs need to work on providing better customers services and terrible smell of sewage. Mold and water stains throughout the hotel. The pool wasn't available and the construction noises were unpleasant during meal times."

"The property is well maintained and spacious. The entire staff was friendly and provided great service. Everything was delicious and they had a nice assortment of different foods and desserts. The musical entertainment sounded fantastic and it was lively and interactive. Vacationing in San Andres was like going to paradise."

"Food was great and. Service was very attentive."

"Las duchas de los baños no se lavan bien y la piedra se ve sucia, cuando limpian la habitación no lavan los sanitarios. Es un buen hotel pero falta. Estos detalles de limpieza importantes "

"Very nice hotel in the middle of everything. My husband and I loved it."

"The pool was under construction or they were remodeling it. It would be nice to know these things before hand because for us the pool was a big plus when booking our reservation. Also, they did not have hot water. They stated that they were having an inspection which they were verifying that they were not providing ocean water to the guests. We stayed for 3 nights and didn’t have hot water for the whole stay. Other than that, the people who work there were extremely helpful and polite."

"I reserved all inclusive and apparently it was not "

"Clean room, the staff is excellent!!"

"Wonderful and clean room with nice decor. Good breakfast but it is a la carte. Small but nice pool and quiet location behind the airport."

"The hotel pleasantly exceeded my expectations . Very central, very Modern and clean . The staff were friendly and helpful with excursions but best of all was the price for what we get . Worth it!"

"It doesn’t loock as the photos shows it, There was a cockroach, no hot water,stained towels, some of the employees don’t even say hello. All things considered, that hotel isn't worth the money you pay for it."

"Need more entertainment and dtink options"

"I am extremely disappointed with my recent stay. I had stayed at this location before and enjoyed it, but this experience was completely unacceptable from start to finish. The first issue happened at check-in when staff gave my fiancé a difficult time checking in. Things only got worse from there. On Friday night, there was no hot water. I attempted to address the issue with staff, but no one seemed to care or provide any meaningful assistance. Unfortunately, the hot water issue continued...

"Not like the pictures Unprofessional staff Room sheets dirty, room in a poor condition Phone did not work Poor WiFi signal in the room"

"Good pool, scuba diving clases available, the breakfast is included however is Really basic so you might go out a get something else to eat"