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"Lovely hotel with great staff. Abeer made us feel welcome. The servers at breakfast were utmost helpful, pleasant, accommodating and humble. During our stay there was a conference and even a wedding. There was some noise and the breakfast was hectic, nevertheless we absolutely loved our stay. The rooms were perfect. The beds were huge. And the pool was lovely. Unfortunately the foodservice at the pool takes very long. That could have been better, maybe the pool should get their own kitchen,...

"Very disappointing checkout experience at Grand Hyatt Goa. Despite calling reception three times requesting help with luggage, no one came to assist. After waiting for quite some time, I eventually had to carry all the luggage myself during checkout. Service should not be different during check-in and check-out. Guests expect the same level of attention and hospitality throughout their stay, especially at a luxury hotel. This was certainly not the experience I expected."

"Clean, spacious room, friendly and attentive staff. The pool was temperature controlled and newly renovated. We had an excellent time here! The breakfast was excellent and the variety on offer was exceptional."

"very nice staff and polite service by everyone. Thanks for making our stay comfortable and enjoyable. "

"ممتازة"

"We had a wonderful stay at Heritage Village for my birthday. Every single staff member was excellent- friendly, courteous and helpful. I can't remember all of their names but do remember Ganesh and Abigail on reception along with Naira and Balakrishna at Chutney. We spoke to the lovely female head chef at Chutney to thank her for the wonderful breakfast buffets - again her name eludes me but she was so sweet and does an excellent job. The food at both breakfast and the restaurants was out of...

"We have just come back from a 3 night stay at the ITC with friends. Overall, we had a great time and would recommend ITC. Here are some of our thoughts: - The hotel was lovely, an extensive resort filled with natural beauty and plenty of grounds to wander through. - The beach is gorgeous with soft, powdery sand and lots of space. We did struggle to get beds but the staff worked hard to resolve this. On two of 3 occasions, beds we had had lost their support to sit up - an investment in more and...

"Overall excellent experience. Would come back"

"Ok but not five star!"

"Good shower, comfy bed, clean, lovely grounds that are well maintained. Good pool, comfy sun beds with and some without shade. Courteous staff at pool bar. Poor and very slow service at breakfast. Never any bacon on buffet. Breakfast always a poor experience and the only aspect to let it down."

"Bathroom in our apartment flooded as the slope of the bathroom was going against the drain. It took the staff a lot of time to resolve. They ending up upgrading us to a better room the next day but for such a nice resort they need to get their construction sorted. Also, they restrict consumption of store bought alcholhol in the hotel room which is very strange. You should be free to consume what you want in your room. "

"Did not use it"

"Beautiful retreat professionally maintained great service"

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"Comfortable stay with an impressive breakfast spread. "

"Great place, great location, quite expensive but worth it, stay here, we miss it already!"

"Our stay at Gateway was amazing! The resort location is perfect and there is an hotel shuttle that can bring you to the nearest beaches at almost anytime. The service was excellent. Special thanks to Durgesh and Kousik as well as the whole team. Without them this stay wouldn’t have been the same. Thanks. "

"Can't fault the staff or service, but we were disappointed with the cleanliness and upkeep of the room. We arrived to toothpaste splatters on the bathroom walls, spills on the cabinets and greasy prints on the doors. The staff were very kind and responsive to the request for extra cleaning however. We did also have issues with the shower not sealing properly at the bottom so the bathroom floor would flood whenever we used it. All the grout was mouldy and leaking. This would have been a fantastic...