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"Unfortunately, our experience was disappointing and more stressful than it needed to be. On arrival, I waited at reception for around 10 minutes, assuming the receptionist was busy. However, when my partner returned from parking, he suddenly became available and warmly greeted him, despite not acknowledging me while I had been waiting. Not a great first impression. I had already paid through Expedia but was told the payment had been declined and had to pay again. We then got to our room to...

"The room was very clean and tidy. The bathroom was pristine. Very basic hotel but great for a nights stay over. The communal carpets could do with a deep clean. The staff were lovely."

"Extremely dingy and disappointing hotel. Dirty, half-falling down, basically a building site with half-decorated walls. It felt like something from the shining. Zero amenities and felt creeped out. Don’t stay if you like feeling clean and comfortable"

"Good sized room with goods nightly rates"

"This accommodation was okay and very basic."

"Save your money and book a premier inn!! Upon arrival it was evident that the pictures on Expedia were old and not upto date. The hotel on the outside was like a building site and very run down. As we got inside it smelt damp and musky. We arrived early so an early check-in payment of £20 was required. We got into our room and it just got worse. The walls had black marks all over them, dust hanging from the ceiling, a broken toilet seat, broken bath handle, the ceiling was all bowed and looked...

"All good"

"Fantastic location to get into Central London - the tube is about 200m from the hotel, but it's still in a quiet area tucked away from the main road. Staff were incredibly friendly & helpful, the hotel was clean & the parking was great. We didn't have breakfast but it looked good value. Our room was one of the older ones in the property, so it was very tired and needed some updating - that said, it has all the amenities you'd need, it was clean, and everything worked! It was extremely warm as we...

"We had a lovely stay at the Bell Inn. Had booked the super duper room and were very pleased with it. Everything we needed was there and in a beautiful, fresh space."

"A very nice hotel with very friendly staff. The room was very comfortable, the breakfast very enjoyable. Thank you. I have been a regular guest for years and I can recommend it to anyone on a short stopover!"

"I didn t need any activities because I was there for family events. Nice place to stay. Lovely host. We really enjoy staying there."

"Chambre spacieuse. Literie formidable. Emplacement très bien proche de la gare Un seul bémol sur les chambres qui ne sont pas faite systématiquement chaque jour"

"All I can say about the property is that it was clean. The owner did repair the loose toilet seat, replace the dead smoke alarm battery, and bring more crockery fairly quickly after I complained. But the listing description was woefully inaccurate and certainly didn't mention the patched and mended state of most rooms. This is not a 10* 'excellent' property. Far from it. If it had been accurately listed (and priced accordingly) then that's fair enough, but I was expecting a much higher standard...