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"There are clearly different "tiers" for the rooms in this hotel. I felt that we were in a suite that probably shouldn't have been in rotation. Off in the back corner, lots of wear to the paint, faucets, dresser drawers, etc. It was clean, just aged and in need of some TLC. They had also clearly had a water leak in this wing as there were visible water marks on the hallway carpets and the overwhelming smell of air freshener attempting to mask the mildew smell. On the surface the room was nice....

"Clean room, excellent dinner in the restaurant."

"Extremely helpful and courteous staff on check in and throughout our stay. The location is incredible for low traffic volumes but proximity to Earls Court subway lines (to airport and on main District line). Rooms were small (no chairs to drink morning coffee) but bed and pillows were incredibly comfortable. I would definitely return."

"El hotel está súper céntrico pero el cuarto es sin ventanas y solo para dormir. No tiene clóset es totalmente austero"

"Beautiful hotel in the heart of London. Park Plaza Westminster Bridge is right in the middle of everything — you can walk to most major attractions, and Big Ben and the London Eye are just outside. The hotel is modern, clean, and comfortable, making it a perfect base for exploring the city. We really enjoyed the bar in the evenings, a great place to unwind after a long day. In the mornings, the coffee and croissant in the café were the perfect start. And throughout our stay, the staff were...

"Great"

"Well located just around the block from Paddingtom Station and staff were friendly. A little worn on the inside and small rooms but would definitely stay again. Plenty of dining and pub options nearby."

"Staff was friendly and accommodating. Facilities and room were clean. Great location in city central area."

"Hotel property is very central. very clean breakfast is very good"

"Rooms were very clean. We had a windowless room and it was very quiet. I was concerned I would feel claustrophobic but it was a very comfortable room- no problems at all. Every staff member was pleasant and helpful. We stayed for 6 nights and never had a bad experience."

"Some of the stall were really good but others were so so. Really didn’t appreciate the guy trying to charge me 20£ for an hour early check in after 8hr flight plus an 1hr travel to hotel. Room was super small but stuff put a decent effort in"

"The location was excellent and the breakfast was very good. We would stay here again."

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"Zimmer waren gut. Leider war der Aufzug kaputt, jedoch wurde angeboten, den Koffer ins Zimmer zu tragen. Der Service beim Frühstück war leider sehr langsam. Gute Lage in Old Town"

"The entrance of the hotel is sweet and pretty. The location is wonderful because it’s right next to the underground tube station and very central in Kensington. That was the best part of the hotel, the location. However, I stayed on the first floor and the AC barely worked. The air was blowing well and you couldn’t adjust it. I should’ve complained, but I didn’t and at checkout, I let them know and they didn’t seem to care. I should have complained before. So if you find the AC, not working...

"Séjour du 14/05/2026 au 17/05/2026. Nous avons été très déçus par notre expérience dans cet hôtel, qui ne correspond pas aux standards attendus au regard du prix et de la catégorie annoncée. Dès notre arrivée, les chambres attribuées (326 et 433) se sont révélées peu satisfaisantes : l’une était sombre, exiguë et sans vue agréable, l’autre légèrement mieux mais toujours sans équipements essentiels comme un réfrigérateur et surtout un coffre-fort. L’absence de coffre-fort nous a obligés à...

"The location is unbeatable. The breakfast buffet is unbelievably good. The room was big and comfortable. This is probably the best hotel we’ve stayed for the past few years."

"Clean room, comfortable bed. The hallway was due for a paint job. Staff was very friendly and helpful. Reached rental car return at airport in under 15 minutes."

"The rooms are very small and make it difficult to live out of a large suitcase. However, I will say that this is probably the quietest hotel that I have ever been in, which was unexpected in the heart of London. I appreciated the availability of bottled filtered water and in-room coffee maker. Overall, I would recommend this hotel for solo travellers."