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"Loved the location, clean, but very very difficult to get anyone from guest services and house keeping. Concierge and the staff in the lobby helping with luggage are very good and helpful. The tub is deep and very difficult to step out of. Direction in how to use the shower should be included. We were in London in June 3926 during the heat wave, air conditioner temp set by hotel and guests are unable to change. They tell you they will bring you a fan or heater if you need it. No lotion...

"Great central location, room was generally fine, BUT... At check-in, multiple staff insisted we had cancelled our room booking (obviously we had not) and tried to turn our family away without a moment's thought. This was clearly an error on their part and we finally got given a room, but did not get a single apology. Overall Zedwell staff seemed out of their depth and very rude - in their defence, there are clearly not enough people working here for this size of hotel and the busyness of...

"This is wrong information on your sight - it’s a Hostel NOT a Hotel. It was originally a Hilton and bought out by a& o hostels !!!!"

"A very clean, spacious, air-conditioned, lovely hotel in a perfect location in London. I would definitely stay again."

"Staff was accommodating. Room was clean with exception of toilet seat. Grateful for the A/C as I was there during June heatwave. Location and neighborhood was fabulous for getting to the trains ,parks for walking and some good spots to eat."

"Good location and can walk easily to Big Ben, Parliament and Eye of London. One can also find restaurants nearby."

"rooms were clean breakfast buffet was excellent staff were polite and very helpful will stay again"

"Staff are very professional and friendly and the location is great too."

"Rooms are small but everything was wonderful. Perfect location for site seeing and close to paddington station. Staff was great and so was breakfast. Highly recommended"

"Property has a good pub/ pizza+ cafe downstairs and if you get a renovated room (we stayed in an old and renovated one over the course of 4 weeks) you may have a half decent stay and is in a decent location. If it’s hot, you want to keep any food or drinks cool good luck. There is zero air conditioning the place was stinking hot and deadly uncomfortable and they don’t have enough fans to give out, seriously? And you can’t buy any drinks/ food from them or anywhere else cause you can’t keep them...

"Breakfast buffet was amazing."

"Great location for St. Pancras and the Eurostar. Room was really small, one person had to crawl across the other to get into or out of bed. Shower less than ideal. But staff very helpful, if impersonal."

"The location is superb!"

"We liked the location, close to train station, places to eat. We loved the AC during the heat wave. The place is clean and modern. But room was too small and no coffeemaker inside the room. Staff was ok."

"Great stay, very easy check-in."

"What a sad, sad experience. I have been staying at this hotel every once in a while for over 10 years or so. It has never been a great hotel experience to begin with, BUT it always was good value for money, nice staff, and (for my purpose) a very convenient, central location. All good enough for me to return multiple times over the years. This time I arrived 90 minutes prior to regular check-in time (and aware of the fact) being body-blocked from entering the lobby by an employee at the front...

"TODO MUY BIEN EL HOTEL MUY BONITO."

"Average "