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"Clean rooms, friendly staff. Nice and quiet area."

"Always ask for a sea view room superior rooms are excellent. Staff are always so helpful "

"Slightly more outdated than shown in the pics, food very limited and expensive. Room was very basic, no air con, no bottled water as described. Jacuzzi bath not working. Balcony very uninviting with no view. The pool was lovely but busy."

"Beautiful hotel! The staff were super helpful and the facilities were perfect. The room was perfect and large. Very well maintained and clean. Personally I would have preferred a little amenities kit in the bathroom and I was slightly disappointed with the breakfast. With a buffet I expected more items on the menu and some of the pastry and hot food tasted quite stale which was disappointing considering the price. Overall, lovely hotel."

"We arrived at the property and we was not told about the ongoing building work going on at the hotel. There is scaffolding all around the hotel no views from the window due to a scaffolding dirty windows unsafe no locks on the windows meaning people can climb with the ladders and get into your room rude Bar manager overall experience very bad. This hotel should be closed down until the work is completed."

"Staff welcoming, happy and helpful"

"I don't like giving a bad review but for £220 it was a shockingly bad experience. Admittedly it was at the end of the heatwave and despite a fan working full blast every surface in the room was not warm but hot, only one window would open 4" max. The suite overlooked the inner yard with massive pipework and heating units with a huge steel chimney beside our window. My hairbrush was hot on the shelf in the bathroom the toilet seat was hot and there was no window or vent. I had to get up twice in...

"Nothing positive to say. Would not stay here again"

"Our whole stay was excellent Nothing was too much trouble for the staff, property was clean and well maintained bed was comfortable"

"Super-friendly, but professional staff. Great location for the centre of Cardiff. Shower and bathroom facilities were great. It was a great price for such a spacious room and access to a swimming pool. Would definitely stay again."

"Excellent staff"

"Lovely room, well appointed. The staff were really helpful and lovely. A great stay all round. No negatives whatsoever. Very convenient for the city but also for the motorway network. The spa was one of the best I've visited on a hotel site. Recommend highly!"

"Our sea view room was clean and spacious. The bed mattress was a bit uncomfortable though. The bathroom was clean. Could do with a couple of armchairs in the room rather than wooden ones but we didn't spend a lot of time in the room as we were out and about most of the time. The breakfasts were good with a good choice to suit most people. We've been to the grand now about 8 times now and have honestly never had any real issues. Looking forward to our next visit."

"No air conditioning, do not stay in summer months Small stuffy rooms Less than average breakfast On the beach front"

"All excellent except dogs permitted indoors. I agree with assistance dogs but 2 of my travelling companions have had adverse experiences with dogs. One was bitten by a family pet the other chased down the street by a Rottweiler that had escaped through a fence. Given that neither of those attacks were reported there must be more than double the 24,000 annual reported attacks. In addition hygiene can be an issue if dogs go into food serving areas! Since the pandemic there has been a proliferation...

"Beautiful hotel in pleasant surroundings. Staff were excellent and the food was amazing at Palm Court."

"Just a pleasant stay x"

"Struttura a due passi dalla stazione centrale dei treni, tranquilli è insonorizzata e non si sente un rumore. In poco tempo raggiungi a piedi tutti i punti di interesse turistico. Camera standard un po’ piccola, ma confortevole. Letto queen size stretto per le mie abitudini, ma comodissimo. La colazione è inglese, ma trovi anche l’alternativa per chi è abituato a una colazione brioche e cappuccino. Il personale è attento alle intolleranze alimentari e ti aiuta a scegliere il cibo in base alle...

"When we got in it took over ten minutes to locate the desk clerk, the parking was under construction (no notice), there was no a/c in the room, one of the elevators was not working, the WiFi was not working as well. Horrific stay."