Family Hotels in Western Division from AED 874

"Nice to relax, good breakfast, kind staff"

"Yes"

"We stayed in an Ocean Deluxe Grand Room on the ground level and unfortunately the room condition was extremely disappointing. There was a very strong musty/mouldy smell throughout our stay that made the room feel damp and unhealthy. Honestly, I don’t believe rooms in this condition should be sold. To be fair, the staff and management genuinely tried to help. We raised the issue the morning after arrival and, due to the resort being full, they explained they couldn’t move us until Wednesday (3 days later). They arranged a deep clean, which we appreciated. Another Ocean Deluxe Grand Room became available on Tuesday in the next block, however it had the same strong smell, suggesting this may affect multiple ground floor rooms. What saved our experience here is that the staff were absolutely beautiful. They’re warm, caring and professional throughout. I truly felt sorry for them having to manage guest dissatisfaction around room conditions that seem beyond their control. We paid around AUD $600 per night excluding breakfast, so the room quality felt very hard to justify at this price point. There were definitely highlights though. Our kids loved the pools, water park, mini golf and buffet. We celebrated our anniversary at Takali Restaurant and the staff made it incredibly special. The CHI Spa was also fantastic and highly recommended. The resort has a lovely family atmosphere and wonderful staff, but the accommodation quality did not match the luxury branding or pricing."

"We only stayed one night but very pleased with this resort."

"We were very pleased with our stay from start to finish. We were greeted with a Big Bula and Smile and treated like family immediately. Everyone there was so nice & helpful. The property and room are comfortable and amenities perfect. We did take a day trip out of port Denaru booked by the Activites desk /Rosies on the property and it was a perfect day. The evening dinner were fun to attend. We will definitely be staying again the next time in Fiji. "

"Staff were very helpful and caring."

"The views are amazing but the property is under construction so expect alot of noise. The staff was helpful for the most part but checkin is a nightmare and wasn’t greeted with the most welcoming vibe at the guest counter."

"Cannot fault our stay at the Sofitel Resort and Spa. From the moment we checked in until we checked out it was faultless. The staff would go above and beyond with a smile on their face. The room, food options, hospitality and activities were fantastic. Will definitely be staying again in the future."

"The Club experience is one of the best we have experienced in the world (but it is expensive). We had fantastic service in the Club and the food, drinks and accommodation are amazing. Our food in all of the restaurants throughout our stay were fantastic, except for the Asian Buffet which was sub-standard (especially when you compare with the Sheraton Fiji Buffet dinners)."