"Oh lord.. where to begin. First off, as soon as we walk in, we noticed the air conditioner wasn't on, and the room was hot. It was 90+ degrees outside and muggy. Because the air wasn't turn on before our arrival, the room was damp and musty. Right after opening the door and being hit in the face with a hot room, we noticed the floor was WET with condensation from the air not being on. It was so humid in the room, the bedding even felt damp.
If that wasn't enough, we booked a king bed room and were put in a room with two full sized beds.
More observations:
-there was only about 1/3 of a roll of toilet paper in the room. No extra roll tucked away anywhere.
-the lotions in the bathroom weren't even sealed. They were already open.
-the bottom of the shower curtain had mildew on it. Needless to say we didn't take a shower because of it.
-the whole hotel and hallway to our room smelled terrible, like it had been flooded.
-you check in via a kiosk, albeit one with a live human on the screen talking you through the process. When my key stopped working today, I went back to the kiosk and swear the kid helping me couldn’t have been more than 12 years old. Not a good look Best Western.
-breakfast? Lol. Bread, a toaster, cereal, milk, and juice. That’s it.
All-in-all a horrifically terrible experience. We had this room booked for another night on our way back through, and I am definitely cancelling it and finding somewhere else to stay."