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"This property provides a unique experience. It is like taking a step back in time because it was a working cruise ship once upon a time. The rooms are spacious, not like current cruise cabins. The beds are soft, not firm. The amenities in the room and bathroom are similar to what you’d find at any decent hotel. The staff are friendly and welcoming from the moment you approach the property. We were greeted outside by the bell captain who helped us with our luggage and brought us aboard to the guest services area. People at the front desk are very helpful. Food in the restaurant was ok. Beef brisket should have been more tender, but meals that others had were fine. The location is close to the cruise port, which was great because we were sailing on Holland America and this hotel provides free shuttle service to the cruise terminal. This service was excellent! They took our bags right to the ship so embarkation was easy. I would definitely recommend this property. They also offer discounted tours of the ship for hotel guests. Unfortunately we didn’t have time to take advantage of this. "

"My stay was just an overnight stop - but I can recommend this hotel for having comfortable beds, good showers, nice toiletries & welcoming staff. One important thing to note, especially if you are traveling with kids, is that car parking is in the residential streets around the hotel. This is free of charge after 21:00h and before 09:00h the next day - but I arrived just before 22:00h and had to park about 0.6 mile away. The weather was fine... but, on a rainy/cold night, this wouldn't be much fun. (You can drop people & bags off before you go to find a parking space). Despite this one issue, it's a nice town and a decent hotel."

"Excellent hotel. Fun, hip. Right across from cruise terminal. Excellent restaurant hall downstairs."

"Really enjoyed my stay and would come back again."

"This was the first time solo travelling for a while and first time to Rotterdam. I’d read some infavourable reviews before I travelled and was a bit nervous but I chose the hotel because of the location. As soon as I arrived late at night I was greatex a warm and in iting reception bar area with 5 attentive staff who couldn’t have made me feel more welcome! The room was quiet super clean with lovely bedding! Coffee machine and tea provided and ample hanging space. From that moment on the staff couldn’t do enough to mKe me feel welcome. Loan of an umbrella and some sweet treats after coming back in the evening (after I asked if there was any chocolate!) The hotel is right next door to the Museum Park and across the road from Witte de Withstraat - full of restaurents, bars and arts and cultural venues. Super friendly staff and a 10 min wlk from Central Station. I would definitely choose this hotel again."

"Lovely spacious room. Clean and well appointed."

"Excellent room with excellent views in a convenient and walkable area. Metro station basically in front of the hotel. Foodhallen over the road. Large room and very comfy. My only little criticism: in the bathroom, a few things were visibly damaged. I think in a hotel like this, that should not happen. "

"Urban Residents is a gem in the heart of Rotterdam. Huge apartments with floor to ceiling windows plus balcony. Kitchen was fully functional with top of the line appliances. I will definitely stay at Urban Residents again. Tons of shopping and dining options in walking distance."

"Easy access and hospitable staff and entrance. Definitely felt like you were home away from home. "