Top Independent in Douglas

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Top Douglas Hotel Reviews

Mercure Townsville

10/10 Excellent

"clean room and great view, helpful staff, did not havr brekky and use bar as we went out"

Rambutan Resort

10/10 Excellent

"The room was lovely, beautiful, smells amazing. Easy access to the pool which I loved. The staff was amazing! Helpful, polite, prompt in resolving things - bedside lamp was not working, came to replace. You also need to ask the staff how to connect the TV to your hotspot if you want to watch Youtube / netflix. It is not a given even though it is a smart TV. I think these information could be mentioned upfront to guests, and not wait for them to ask. The initiative would be great. Only small issue when I checked in, there was a used towel behind the shower door, i reckon house keeping did not do a thorough check. Otherwise, the reception took on the feedback really well and promptly. I checked in late arvo, the cafe did not have much snack options to dine, the top restaurant /bar is only opened 5pm? So i have to wait. Pizza was amazing! Oh parking was abit of a meh when I was trying to find the hotel. They only gave directions to the parking after I circled around twice and parked across the streets, to go in and enquire. I would appreciate parking directions to be made known / informed prior to arriving - perhaps information can be send to email first etc. Once I got the info, the parking was easy. It's just hidden."