Chalets in Dukes County

"Hotel was clean and staff pleasant, but when they send you a text asking you contact them that way if there are any issues, so you do, and it takes them over 12 hours to respond, you do t wait that long and tell the front desk the same thing, THERE IS NO HOT WATER IN YOUR SHOWER. and their response is are you sure? After you ran the water for an HOUR trying to get it warm… their excuse was “we just opened that wing” of the hotel. Sadly we will NOT be staying here ever again. Cold showers are not my idea of fun. Too bad the staff didn’t care. "

"Very happy staff; missed their wine at the porch! ; very generous ; clean room, complete toiletries supply."

"Great location- near everything - room was very nice/clean and attractive."

"Refrigerator was broken in my room"

"The room was comfortable and the parking was great. However, if a property advises that it has a pool, then the pool must be available at least some of the time. Because the property also acted as a health club for locals, the pool was never available for us. The pool has a limit of 4 people at one time, which is utterly ridiculous and not in line with pools at other hotels we stayed at locally. Also, there was no signage about this, and we weren't told about this verbally, so we only found out when health club users (extremely rudely) stopped us from entering the pool. When we discussed this with the hotel manager he took the side of the health club users and ignored their complete arrogance and unfriendliness. Clearly the hotel is more interested in money from locals than from hotel guests. The hotel manager's approach to this completely upset my wife. He came down to the poolside and ordered my wife out of the lane that she was using (which had one other person in) and then told us that she was not to use the pool again for the duration of our stay. From that point on, no-one on reception spoke to us, and when we checked out we weren't even thanked for staying there. We've stayed before at this property and especially booked a return to the area because of it. Our holiday was completely ruined by the attitude of some of the locals and the hotel management. We'll never come this way again."

"Great hotel, beautiful scenic location"

"Our room was huge and had a comforatble bed. It looked recently renovated and was clean. The bed was comfortable. It was a rainy cold day so I asked for an extra blanket. I was given the blanket and offered a space heater which was perfect. Walking distance to restaurants, pizza and sub shops, and the supermarket and ferry."

"Showers were not user friendly ! We were on the first floor and there was quite a bit of noise above our room! Otherwise it was a very nice experience!"

"Very clean and cozy and comfortable Conveniently located walking distance to anything you needed. Only suggestion is it would have been better to have a ground level room for easier access to the outside with our dog overall ir was very nice 👍 "