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"Rooms are large and clean. The staff in the bistro is always friendly and super helpful, always willing to make items to special order. We stay frequently to visit family and always have a great experience."

"The shower water temperature is a little bit cold for me on the first day. The second night is way better"

"The staff was very responsive to: stopped up toilet - fixed very quickly No bath towels - realized only after I was already getting out of the shower call to front desk quickly rectified the problem In the morning I washed my hair - then discovered there was no hair dryer. Couldn't reach front desk so had to go down to front desk to get a hair dryer. No advance notice that the hotel was sharing the parking garage with the hotel next door - very frustrating trying to find entrance to parking...

"Nice"

"We stay here regularly, but this time was room was extra clean - still smelled like lemon floor cleaner. Love how convenient this hotel is, it’s consistently clean, manager is friendly and helpful, and the Dove bar soap is the cherry on top. Always the first place I book for Rochester trips."

"Clean and quaint room - staff was very kind and helpful. Will be back for when we stay here to visit our daughter in college!"

"Breakfast was nice Crowded I couldn’t get back in my room afterwards I had to go back to desk to reactivate card , Dining area benches with cushions sunk in not sturdy springs bad not cushion enough They were worn out peeling Bed very uncomfortable not firm at all Restless sleep Noisy person above me upper floor Maybe they had a dog? You should not put them above people without pets"

"If you are solo and for some reason have absolutely no way of avoiding being physically present in the city of Rochester (and I'd urge you to find a way to avoid being there or to seriously examine the decisions you've made in your life that caused you to be there) then this is a very nice hotel, quiet room, comfortable bed and spotlessly clean."

"The Bistro was not satisfactory. Staff and food preparation was slow and below average."

"Clean room, friendly staff, close to destination-great stay!"