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"Excellent Canadian falls view"

"Good"

"They might be going through some growing pains from reopening, so am reluctant to leave a less than stellar review but there were a number of issues with our stay. First of all, checking in and out involved long lines and not enough desk staff working. While the staff was generally friendly, the follow up regarding issues was non-existent. I personally went to the desk about two different issues four times -was assured these issues would be taken care of - and then they just weren’t. They would...

"Location good. No enough towels on the first day. No house keeping service. No clean towels provided on the next days. Room smells and request to switch Bathtub to small and very tight bathroom. Body Soap out the first day. Customer services defending them selves instead of resolving issues. In general, this hotel requires upgrading carpets, rooms, etc"

"Rooms not very clean. Everything else is good"

"Nice and clean rooms"

"In general, very good hotel but aircondtion unit and toilet upgrades required."

"Stay was fine, staff wasn’t the friendliest but did not have any issues. Elevators were painfully slow. But great location, clean and up to date."

"Great stay over all thank you"

"The hotel was dated, but well maintained, and my room was exceptionally clean. I appreciated the professionalism of all of the staff I encountered, and would stay there again if I visit NYC."

"Loved it!"

"Clean room! Comfy bed!"

"Out of 6 elevators only 2 worked. One to take guests to the Mezzanine and one to take guests to their rooms. The molding around my shower wall was coming apart from the wall. The hall lights did not work and there wasn't even a glass in the room. The housekeeping staff was friendly and the view was lovely. The photos of the property are misleading. I would not stay at this property again!"

"Hôtel connecté au Waterpark"

"Not enough luggage carts"

"Beautiful lobby. Convenient location with a direct tunnel to get to Grand Central Terminal for subway. We were able to get checked in right away and rooms were clean."