"Misleading advertisement and management didn’t respond when we complained.
I booked a cabin via hotels.com at Finca el Mazo for my family including our two young children. It was advertised as being family friendly with lots of activities including swimming pool, football, games room and basketball. When we arrived, it was apparent there was an organised camp of maybe 100 teenagers including a stage, amplifiers, loud music and cheering etc. While this caused us no distress during the daytime,...
"Misleading advertisement and management didn’t respond when we complained.
I booked a cabin via hotels.com at Finca el Mazo for my family including our two young children. It was advertised as being family friendly with lots of activities including swimming pool, football, games room and basketball. When we arrived, it was apparent there was an organised camp of maybe 100 teenagers including a stage, amplifiers, loud music and cheering etc. While this caused us no distress during the daytime,...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
This place was fantastic! We were a family of four staying in one room and a family of three staying in another. We had amazing staff at reception as well as cleaning. Everyone was so nice, helpful and kind! Will DEFINITELY stay here again on another trip!
This place was fantastic! We were a family of four staying in one room and a family of three staying in another. We had amazing staff at reception as well as cleaning. Everyone was so nice, helpful and kind! Will DEFINITELY stay here again on another trip!
Surine
Reviewed January 10, 2024Reviewed January 10, 2024
A bit difficult to find out in the countryside ....they need better obvious signs, but well worth finding if you like the quiet of nature and being 22 km from the city. Beautiful renovated old building with all the modern conveniences, good wifi, great large open sitting areas, and the most comfortable memory foam beds. Our hostess was very informative with suggestions for touring Bilbao and the surrounding area. Nice to have a hot water carafe for tea in the room and a small refrigerator and...
A bit difficult to find out in the countryside ....they need better obvious signs, but well worth finding if you like the quiet of nature and being 22 km from the city. Beautiful renovated old building with all the modern conveniences, good wifi, great large open sitting areas, and the most comfortable memory foam beds. Our hostess was very informative with suggestions for touring Bilbao and the surrounding area. Nice to have a hot water carafe for tea in the room and a small refrigerator and...
Close by to Guggenheim. Easy access to public transport. Clean. Quiet. Good WIFI. skip hotel breakfast and go to Cokooncafé for the best breakfast you will find in the area.
Close by to Guggenheim. Easy access to public transport. Clean. Quiet. Good WIFI. skip hotel breakfast and go to Cokooncafé for the best breakfast you will find in the area.
Excellent property in a great location where the staff was extremely friendly and helpful. We would highly recommend this hotel. Good sized rooms and great amenities. Breakfast room was very tasty food.
Excellent property in a great location where the staff was extremely friendly and helpful. We would highly recommend this hotel. Good sized rooms and great amenities. Breakfast room was very tasty food.
This hotel is a great location for the Guggenheim and for dining. It’s a bit longer walk to the old town section of town. If you have a car you will find the garage exceptionally clean and relatively easy to get in and out of. It’s also easy to get in and out of the city from the hotel.
The staff are very professional, courteous, and most of the kitchen staff speak some English. The food was very good and my family especially appreciated the orange juice machine for breakfast. The hotel would...
This hotel is a great location for the Guggenheim and for dining. It’s a bit longer walk to the old town section of town. If you have a car you will find the garage exceptionally clean and relatively easy to get in and out of. It’s also easy to get in and out of the city from the hotel.
The staff are very professional, courteous, and most of the kitchen staff speak some English. The food was very good and my family especially appreciated the orange juice machine for breakfast. The hotel would...
Everything was excellent. Beautiful hotel. The restaurant was excellent. Staff were exceptional, even for a dumb American that doesn't speak very much Spanish.
Everything was excellent. Beautiful hotel. The restaurant was excellent. Staff were exceptional, even for a dumb American that doesn't speak very much Spanish.
Beautiful modern property located in close proximity to the Guggenheim Museum.
Rooms are well equipped, modern and clean with large showers.
Very friendly staff at check-in, luggage service, housekeeping, bar and check-out.
Only stayed 1 night but will def book again if I was to return to Bilbao.
Beautiful modern property located in close proximity to the Guggenheim Museum.
Rooms are well equipped, modern and clean with large showers.
Very friendly staff at check-in, luggage service, housekeeping, bar and check-out.
Only stayed 1 night but will def book again if I was to return to Bilbao.
I love my room, it's big, comfortable bed and a window overlooking the sea. The hotel itself is so beautiful located near the Palacio de Magdalena which was the reason why I came to Santander. The breakfast buffet has good choices of food including jamon de Iberico. And the breakfast area is a beautiful place to take breakfast... the furnitures and the ambiance. The front desk people were very accommodating. Jesus, one of the staff at the front desk was very helpful. I felt like home in Hotel...
I love my room, it's big, comfortable bed and a window overlooking the sea. The hotel itself is so beautiful located near the Palacio de Magdalena which was the reason why I came to Santander. The breakfast buffet has good choices of food including jamon de Iberico. And the breakfast area is a beautiful place to take breakfast... the furnitures and the ambiance. The front desk people were very accommodating. Jesus, one of the staff at the front desk was very helpful. I felt like home in Hotel...
We originally only planned to stay one night, but after arriving to the Palacio and seeing our room (vary spacious), we opted to book another night. It was a little drive into Bilbao, but totally worth it for the peaceful location with beautiful views.
We originally only planned to stay one night, but after arriving to the Palacio and seeing our room (vary spacious), we opted to book another night. It was a little drive into Bilbao, but totally worth it for the peaceful location with beautiful views.
Hotel is in an excellent location within old town. Close to historic sites, stores, restaurants, and boardwalk along the bay.
It has well kept spacious and comfortable rooms with a great staff.
Hotel is in an excellent location within old town. Close to historic sites, stores, restaurants, and boardwalk along the bay.
It has well kept spacious and comfortable rooms with a great staff.
Milton
Reviewed November 10, 2026Reviewed November 10, 2026