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"Room was surprisingly sound proof. Quite warm despite having the AC on. Room wasn’t cleaned or restocked even though we put out the appropriate signage for the service"

"Was downgraded to another as the one I reserved weeks before wasn’t available anymore. The bed my son was to sleep in was full of food crumbs and dirt, looked like it wasn’t cleaned in forever."

"Beds are old and too soft. Water is slow to drain. Bedding is not quality"

"Upgraded to theme room for free"

"The staff informed me at check in they don’t clean rooms anymore when you stay longer than 1 night, I don’t appreciate this with the prices we paid. Our room had a weird layout. The room was run down curtains didn’t block out light from train yard and it was bright at night. Bathroom had a dirty old hanging ceiling with dust all over it. Chipped tiles, faucet in tub leaked, and we couldn’t really get good hot water we were only given 2 towels for 2 queen bedroom. People were smoking pot on our floor and I did lodged a complaint nothing was done. 1 Elevator was out of order and parking was difficult. "

"Good for the price and easy access to airport"

"Stay was great! Awesome room comfortable bed and couch. Only frustration was trying to find the light switches in a dark room. And realizing there wasn’t any. Just manual lamp switches. lol so just confusing at first. Also took a bit to figure out fireplace. Would be a good idea to put room operating information in a booklet, that said we did not call front desk to ask as that would have been to easy. Will stay again and you should too!"

"Very loud guests shouting at each other at 2 am in the morning. Could not sleep. Renovation also did not help with noises in the morning."

"No microwave, fridge frozen solid,no bottle of water to brush teeth or make coffee. Elevator 1 and 2 not working properly press button nothing happens. couldn't get room cool air conditioning not working. Only has ice machine on 7 and 14 floor.No drain plug to take a bath. Very dated hotel Front staff and maintenance very nice . Close to hospital benefits us. Great parking"