Find Historic Hotels in Elsah, IL

"I think it may have recently changed ownership. This property needs a lot of work, they try but seem to be lacking customer service skills. Room was clean and basic, on the third floor, after getting our belongings to our room we went for dinner. Came back and the elevator is broken. Today had to use the stairs to get our belongings back to our vehicle. I know this is our of their control but an offer of assistance would have gone a long way. "

"The breakfast menu was mediocre. There was not a lot to choose from. If you wanted your omelette special made like they advertise. You had to wait in a line that consistently had at least 10 people. The quality of the food was average. The size of the pool at this facility was extremely small considering they have 10 stories of rooms. The pool was so small, compared to the quantity of guests you could not reach your arms out without touching someone else. My room was not ready when I arrived. Check in time is 3 PM. I arrived at 3:50 and was asked to come back in 10 or 15 minutes because my room was ready. They do not take cash deposits so I had to leave to go put the money on my cash app card. I questioned the attendant on which types of cards would be accepted and he stated we take all Visa and Mastercard. However, when I returned, I was informed that they do not take cash app cards and there’s a long list of cards. They don’t accept so I had to have my significant other pay for the deposit online, which was a whole other ordeal. By the time I got checked into my room, it was 6 PM during all of this trouble with getting checked in the staff was not friendly. When they saw that my card was declined They’re demeanor went from extremely friendly to cold and not helpful. My room was already paid for the evening before, and I had the deposit money. It was just not on the appropriate card that they accept. Regardless of the reason, it was their fault. "

"My stay was really good, better than expected. The staff member that checked me in was great. The room was very clean with the exception of a little dust. My only issue with the room was the shower drain was very slow, so I had to stand in a water as if I was taking a sit down bath. Outside of that, stay was great. "

"Clean environment the breakfast was hot and fresh"

"Horrible banging all night long every 30 seconds bang bang bang stayed in the same room two years ago did the same thing then I videotaped the sound showed up to them. They did nothing about it for two years."

"Clean"

"Yes"