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"There were some positives about our stay here. The receptionist Alba was very friendly, professional and helpful. The bed was clean and comfortable and it was only an hour from Bilbao. However when we arrived we were greeted by a huge pile of dirty sheets outside our room; the room was looking very tired, the sofa was marked and unclean as was the shower curtain. The lights in the lounge area did not work. The breakfast room was a scene of neglect, with most tables left with people’s half eaten breakfast, the food selection was poor and quite unappetising. Worst was that there were no staff at all working in the room. All the dirty plates were left on tables, there were no bowls left for the cereal and the juice had run out."

"Lugar precioso y excelente. Muy bien cuidado los detalles"

"Our moment of luxury on the Camino. Bed very comfortable Breakfast very good though a little pricey. Staff very helpful as there has been a national power cut. "

"A warm welcome, pleasant nights stay."

"Beautiful hotel; great service and amazing rooms."

"Great location in the plaza with plenty of wonderful cafes, restaurants, bars, and walking distance to Haro Bodegas… The staff was extremely pleasant and informative.10-minute walk from the bus station and and 15-minute walk from the train station."

"Nice property. Easy to get to. Good instructions. Near bodegas. Wish we could have stayed longer."

"Absolutely beautiful building. We enjoyed the ambience and swing-jazz music playing softly in the glass-ceilinged courtyard. We appreciated having two armchairs and a coffee table. It is a shame that the housekeeping team were unable to remove or mask the unpleasant smell in our room. It seemed to come from the basin in the bathroom but permeated into the bedroom. "

"Amazing stay! we stop every year at this marvelous place! super calm, clean! you sleep very well and the city is an attraction with its relaxing river and Spanish style of living!"