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"Right from check in to check out, everything was fantastic! The staff, especially, Nadia were friendly and very helpful. We had made a decision to arrive 3 days early to Madeira and when we arrived, our driver (booked by the hotel) was waiting at the airport, check in was seamless and we were able to upgrade our first 2 nights in order to stay in our room for the full 5 nights. Location was perfect, lots of dining/entertainment options within steps. And downtown Funchal is about a 40 min walk but well worth it. We used Uber as well a few times. Nadia went above and beyond - we were on our way out to dinner on Saturday evening and asked about renting a car the next day and when we got back, everything was arranged for us for the next morning. The breakfast buffet was great, usually busiest between 915-945 but they were still adding fresh and hot items each day just before 10am. Many options! The rooftop bar was fabulous for a sunset cocktail - bartender was awesome! The pool area is lovely but it was too windy/chilly for us to use it. We also didn't take advantage of the spa. Top notch service and comfortable beds!"

"Loved it got a free upgrade. My adult daughter and I enjoyed the pool, breakfast, gym and other facilities. Did the Madeira tasting evening which was yummy, with plenty of food, and wine, well worth it. Car park was a little tricky required reversing in, if arriving back later in the evening, but that added to the adventure of the holiday. Thank you "

"It was everything I expected. Great service, great location, friendly and helpful staff."

"The room was a decent size and very clean. The check in and check out process was easy. The front desk was super friendly and helpful. The breakfast was amazing! We didn’t use the pool but it looked very nice. I would stay here again!"

"Perfect "

"We had a brilliant stay. The hotel is beautifully dedigned with a fresh look. Out balcony was perfect. The breakfast had a large range if options including fresh fruit and cooked eggs as you like. Staff were all so helpful and friendly."

"The location, the Staff, the cleanliness of the place, lovely breakfast and big choice of food at the breakfast buffet, overall very very relaxing stay. Spa is a great bonus as in January, the pool is still too cold to dip in. Enjoyed morning coffee overlooking the harbour and cruise ships."

"The hotel exceeded expectations. The rooms were large, service was excellent and we really enjoyed the views from the rooftop bar. Dinner at the Ovu restaurant was the best we’ve had since we’ve been to Portugal. Highly recommend! "

"Great location. Clean room and facilities. Excellent customer service."