"The switchover to computerized elevators was a disaster. 15 min waiting for elevators, resorted to taking stairs 8 floors. Checked out a day early and swallowed the room cost. Excellent midtown hotel, been going there forever, but this one time was a fiasco. Just make sure that the elevators are fixed before you go."

"Clean room. Valet parking a lil pricey"

"Loved the stay, small quarters but to be expected for NYC. Clean quiet rooms, staff were super friendly and helpful. Would stay again on a return visit."

"The room was not available at 3:30pm. I had to option, either to wait for indefinite time or pay extra cost of $10 to upgrade my room. After almost two hours of waiting, I had to pay for extra $10 for receiving the room. The parking price on the website was $33.18 per day but the hotel charged me $50 for one night of May 23rd, 2026. It was very noisy on hallway from other guests from 11pm until 1am. I could not sleep. Room was clean, staff were nice."

"During my stay, the charger in my room was stolen after housekeeping cleaned the room. After returning and discovering it missing, I immediately called the front desk. They told me they would call me back, but after more than an hour, I received no response at all. When I called again, the front desk said they had checked with the housekeeping department and that nobody had seen the charger. They then asked whether I wanted to report the issue to hotel security. After I clearly stated that I...

"Great staff"

"Beautiful place, great staff, nice restaurant bar area. I was happy with my choice of the Hilton."