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"Clean room, convenient for an early flight."

"My partner and I arrived to the hotel relatively late in the evening. The room we were originally assigned smelled very strongly of mold, but we assumed that is what the whole place must smell like. While getting ready for bed I stepped into a wet spot on the carpet that fully soaked my socks. We ended up reaching out to the front desk for a new room which was cleaner. Overall the hotel is very old, the walls are thin, and both of the rooms we stayed in were a trek from the entrance. We won’t be staying here again."

"Never had a worse experience with a front desk/check in. After 36 hours of travel, I was 1. Given a key that didn’t work. Had to drag two huge bags back to the lobby. 2. Approached a supervisor at the desk, was told to go to the other desk and speak to her colleague. 3. Dragged cases to next desk, given new key for same room. 4. Lugged cases back to room, key worked, but room was unfortunately occupied by a lovely older couple who were terrified when I walked in their room. 5. Lugged cases back to front, explained. Was asked if I was sure someone was in the room??? Yeah, didn’t hallucinate the nice couple. 6. Given new room, other side of hotel. Lugged bags, entered, actually no one else in this one, yay. Laid down. Five mins later a knock at the door. Was the front desk clerk saying so sorry we put you in the wrong room. Please come with me. Back to desk. She did lug the bags and exclaimed wow these are really heavy. 7. We go back to lobby. She tries to speak with the supervisor, and is brushed off, told in front of me the supervisor was busy. 8. Key given for third room, fourth trip from lobby. Was told I could have free breakfast the next day, which I didn’t want and didn’t use. Never seen anything like it. I will say the restaurant staff were friendly and helpful."

"The Rooms are very small"

"Très bien localiser pour aller à l’aéroport"

"The bed was absolutely horrible. The mattress should have been changed some time ago. There was a big sag in the mattress. I expected a lot more from the hotel given the high cost of the room. One of the employees acted as if we were trespassing and followed us around...not sure why. The woman who checked us in at the front reception was excellent - which is why the hotel rating is not lower."

"The staff were beyond helpful! They were attentive to our needs even helping us get into our room as early as possible. They gave us directions for downtown London. The rooms were wonderful and the bath towels were huge!!"

"The breakfast was good but way overpriced. Lunch and dinner didn’t have enough selections and the ones on the menu were overpriced and the first night made me sick. Not enough food options."