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"Helpful staff"

"Lets get the good things out of the way. Firstly, the beds were lovely and comfy and we slept well in them, the night was peaceful with no noise from other rooms, the gentleman on reception very swiftly sorted out an issue that we had with the room which I will get to shortly, we loved the amenities in the room (kettle, hair dryer, fridge, iron and ironing board, great TV and lots of lighting options with lamps etc). Also a view of the river. However, we booked a family room for 2 adults and one child, so three people and when we got to the room, it was only set up for two so I call down to reception to sort the issue out. The phone was not answered so I had to go downstairs and find the receptionist who swiftly sorted the problem. The room on first impressions looked clean but on closer inspection we found a fair amount of rubbish had been left by previous guests which I think was easily visible (toy packaging sticking out from under one bed and McDonald's sauce packet and bottle lid under the other) and some sweet wrappers on the floor near the bed, the desk was wobbly and will fall apart when being leant on, there didn't seem to be any central heating and there was a questionable portable heater, the shower head in the bathroom was dirty/rusty and the taps needed better cleaning. I feel that a bit more attention to detail is needed and this hotel would be a 10/10 but at the moment I would rate it a 6. Also checkout is at 11.30 not 12pm which i feel is normal for a hotel"

"Open access to the gym - a fridge would have been amazing we were in the junior suite"

"Fantastic resort, modern and in a great location Will definitely return."

"Ample parking, well-appointed room, staff generally helpful. We stayed in the ‘Indulgence Suite’ and were impressed by the room, but sadly didn’t get to enjoy a relaxing evening as there was a party going on that was just so, so loud until 11pm. Pub food was extremely disappointing, very over-priced for quality. Breakfast was tasty and a good selection, but at 9am there was no bread, plates or bowls for the buffet so wasn’t very well-maintained. Bed was very uncomfortable unfortunately. Room was very dark and quiet once music had stopped though."

"I always stay here instead of airport hotels."

"Yes it was good. "

"The hotel is situated in the centre of Windsor very close to the castle, the staff are really helpful and knowledgeable about the local area and amenities. My wife and I were there to celebrate our wedding anniversary and we would definitely stay here again or recommend to others."

"Clean today just dated in places "