"The hotel is trying to be something it’s not. It’s tired, needs kept up and that’s just not happening. The toilet in the lobby bathroom was broke for two days, hand pump shampoo in the shower broke, towel hook hanging in a thread, wallpaper peeling in the bathroom, door splitting/splintering off at the bottom, basket seats cushions in the lobby splitting, hallway walls dirty. If I mentioned anything broken it was ignored. They just closed the lid on the toilet and ignored the mountain of TP in it. Rooms need better lamps, they were so dim lit you couldn’t see at night. The restaurant and food situation was confusing and nonexistent with no signage.
The landscaping out front and courtyard area in the back were beautiful, fire-pit and tiki areas were really nice. Pool closes at sundown and no hot-tub.
If you book a balcony room, disclaimer: you may get an ugly roof view like we did. To move to a different room is $70 extra per night to a room you feel like you completely overpaid for already. The sister property Three Waters is much better quality, cheaper, and had more amenities.
Most of the staff were not friendly and seemed like they didn’t want to be there or help (except for the front desk staff, they were phenomenal).
When my 15 y/o son notices things are off (and wants to leave immediately (and normally cares about nothing) that’s a sure sign it’s really bad. He wants to stay at a Marriott next time so we are not snookered into a terrible stay at a terrible price."
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