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"The service, amenities and food were incredible. The garden terrace was absolutely stunning"

"Excellent place, location "

"Great property, great mountainside view rooms, great concierge services and great onsen!"

"Lovely stay"

"Quite location with friendly staff, within 10 minutes walking distance of the bus drop off location. Our mountain view room had Tatami Mats, which was a neat experience. "

"The food is wonderful! As a chain hotel , i wasn't expected the stay, but turns out both dinner and breakfast was above expectation and outperformed other traditional ryokan in my opinion. "

"Room was really clean, the staff were super nice really enjoyed my interactions with them. The onsen was great. Wish I spent more time there, the sauna was super hot. The buffet is a big thing there but that for me was the weakest part of the experience. "

"Great location . Very good service and all staff very courteous and efficient on their job . Excellent food presentation and delicious experience . Highly recommended for a great Japanese experience."

"Love this hotel, very very good view of Mt Fuji (from balcony, as well as common area next to breakfast place)! the breakfast was AWESOME! Overall vibe is very chill kind + it is on hill top! awesome! didnt get to try onsen, did most of my relaxation in hotel bathtub. Heard that the reviews for natural onsen (indoor and outdoor) are superb here!!!! Will try the onsen the next time round. Location wise right next to the lake, did a easy walk around ◡̈ cheers! "