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"Clean room"

"Beautiful property, helpful staff. Breakfast buffet could be a lot better."

"My stay at the Grand Prince Hotel Takanawa was disappointing. The location was difficult to navigate, especially with all the construction in the area, and walking uphill with luggage made it even more inconvenient. The service was another major issue. The staff were not welcoming, and they repeatedly tried to charge my daughter for breakfast even though I had already paid for three guests with breakfast included. Despite bringing it up multiple times, the problem kept happening. Breakfast itself was also frustrating. It was spread out across different areas, and it took time just to figure out where everything was located. Instead of feeling relaxing, it felt disorganized and confusing. Housekeeping added to the frustration by consistently leaving only two towels instead of three, even though our reservation clearly included three guests. Overall, the experience fell far below expectations, and I left feeling dissatisfied with both the service and the overall value."

"Great customer services!!!"

"Wonderful breakfast! Staff was amazing! Hotel room was big and clean and very nice! "

"Room was clean but small, hotel staff rude. Food at all the hotel restaurants and as not good, this ruined Japan for us we come every year this was the worst stay need to pay a fee for the use of the pool and gym what a joke! And no one under 18 in the pool, hotel is more accommodating for solo travellers "

"Nice hotel, a little tired but comfortable"

"Breakfast option were good. Property is old/cracked/yellowed and it shows. Minimal interaction with staff and they were ok. "

"Nothing"