Find hotels near GOLFTEC Carle Place, Carle Place from AED 402

"After 150 years in operation, you’d expect this hotel to have mastered hospitality. It hasn’t. As an Expedia Platinum member with 40+ stays this year across top hotels in NY, LA, Miami, and Europe, I understand the difference between policy and service. This property fails on the latter. My fiancée arrived ahead of me for check-in. The hotel called me to verify her identity, which I confirmed immediately. Despite that, they still refused to check her in, leaving her waiting in the lobby for nearly two hours. No urgency, no courtesy, no effort to recover, despite a time-sensitive schedule for a VIP event at UBS Arena. The next morning didn’t improve. I requested a late checkout to have breakfast on property. After a 20-minute discussion with a manager, they granted a minimal extension but failed to mention breakfast ends at 10am. We arrived expecting service, only to be turned away and left waiting for lunch. That’s not a minor oversight, it’s a lack of operational awareness. For a hotel that leans on a 150-year legacy, the service feels rigid and disconnected. At every stage, there was an opportunity to elevate the experience—and it was missed."

"There wasn’t any variety in breakfast menu from day to day, the same selections every day. There was only one elevator functioning, the second one was out of order, we had to wait a long time to get on especially during breakfast time. The water in the shower did not drain properly. I had to request extra sheets for the pull out sofa and they asked me to come down and get it. I requested for the room to be cleaned and they didn’t clean it."

"The manager at the front desk on Saturday when you were short staffed and rooms weren’t ready was impressively professional and handled the angry crowd with grace and respect She is a valued employee who went above and beyond"

"Building felt out of date and upkeep was lacking. Cleanliness acceptable"

"Everything was great"

"Breakfast was wonderful for my 2 yr old. We had a ball there. We’ll be back! "

"Property has free parking access, clean rooms, floors and lobby.Comfortable bed, professional, helpful and friendly staff. Smooth check-in and check-out process.Convenient location near many shopping options. Great restaurants in the neighborhood. Great value for the price."

"Good work."

"Clean room, nice lobby. Great stay "