4/10 Poor
Kelley F.
28 May, 2024
Liked: Cleanliness
Started out Poorly/Never Got Better
It began with a half hour phone call when we were almost there. We realized we had never received our entry code. Upon saying that we were on hold a half hour before that got straightened out. Luckily we were not standing outside the door waiting to get in the entire half hour. We walked in and we had to chase down a constant beeping noise that took us a bit to find. Then had to stay awake until 1:00am for them to send a repair man from Knoxville to work on our continually beeping carbon monoxide detector. We were already obviously tired from the drive. Then we wanted to spend our days at the pool getting sun. There were a total of 6 lounge chairs at the pool for all of the people staying there. We asked a worker that stacked the towels if we could get more. He said he would check and never returned with an answer. So all week there were only 6 chairs for sunning by the pool for everyone staying in this community. It advertised a 3 min walk to Gatlinburg but never told you where to pick up the trail. I spoke to this manager multiple times and at the end of our stay I felt we should have had some form of credit/compensation on this stay. When I called to check out this morning I asked for a manager to return my call about all of these issues and I have had no return call.
Kelley F.
Stayed 4 nights in May 2024