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Hotel Waterfall

3.0 star property
Hotel with 2 restaurants, near Gurney Plaza

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Photo gallery for Hotel Waterfall

Family Superior | 1 bedroom, minibar, in-room safe, desk
Interior
Exterior
Front of property
Terrace/patio

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Parking included
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Twin Room

Standard Twin Room | 1 bedroom, minibar, in-room safe, desk

Standard Twin Room

Highlights

Air conditioning
TV
Separate bedroom
Hydromassage showerhead
Bathrobes
Private bathroom
Bidet
Free bottled water
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Room

Highlights

Air conditioning
TV
Separate bedroom
Hydromassage showerhead
Bathrobes
Private bathroom
Bidet
Free bottled water
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 Double Bed, No Windows

Deluxe Double Room, 1 Double Bed, No Windows | 1 bedroom, minibar, in-room safe, desk

Deluxe Double Room, 1 Double Bed, No Windows

Highlights

Air conditioning
TV
Separate bedroom
Hydromassage showerhead
Bathrobes
Private bathroom
Bidet
Free bottled water
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Deluxe Twin Room, 2 Twin Beds

Highlights

Air conditioning
TV
Separate bedroom
Hydromassage showerhead
Bathrobes
Private bathroom
Bidet
Free bottled water
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | 1 bedroom, minibar, in-room safe, desk

Superior Room, 1 King Bed

Highlights

Air conditioning
TV
Separate bedroom
Bidet
Bathrobes
Hydromassage showerhead
Free bottled water
Minibar
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, No Windows

Family Room, 2 Queen Beds, No Windows | 1 bedroom, minibar, in-room safe, desk

Family Room, 2 Queen Beds, No Windows

Highlights

Air conditioning
TV
Separate bedroom
Bidet
Bathrobes
Hydromassage showerhead
Free bottled water
Minibar
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Superior

Family Superior | 1 bedroom, minibar, in-room safe, desk

Family Superior

Highlights

Air conditioning
TV
Separate bedroom
Hydromassage showerhead
Bathrobes
Private bathroom
Bidet
Free bottled water
  • Sleeps 5
  • 2 Queen Beds

About the neighborhood

Map
160 Jalan Utama, George Town, Penang, 10450

What's nearby

  • Arulmigu Balathandayuthapani Temple - 10 min walk - 0.9 km
  • Gurney Plaza - 17 min walk - 1.5 km
  • Gurney Drive - 19 min walk - 1.6 km
  • KOMTAR - 5 min drive - 4.6 km
  • Penang Hill - 13 min drive - 7.6 km

Getting around

  • Penang Sentral - 32 min drive
  • Penang Intl. Airport (PEN) - 29 min drive

Restaurants

  • ‪Goodall Cafe - ‬6 min walk
  • ‪OO White Coffee - ‬1 min walk
  • ‪金园茶餐室 Kedai Kopi Dan Makanan Taman Emas - ‬9 min walk
  • ‪湾岛头叻沙 Assam Laksa - ‬9 min walk
  • ‪Samurai Teppanyaki - ‬7 min walk

About this property

Hotel Waterfall

Hotel near Gurney Drive
Located close to Gurney Plaza, Hotel Waterfall provides 2 coffee shops/cafes, dry cleaning/laundry services, and a bar. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • A vending machine, coffee/tea in the lobby, and tour/ticket assistance
  • Smoke-free premises, an elevator, and a front-desk safe
Room features
All guestrooms at Hotel Waterfall boast comforts such as air conditioning and bathrobes, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Malay

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 37.1 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 50.00 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MYR 37.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Property is also known as

Hotel Waterfall
Hotel Waterfall Penang
Waterfall Hotel
Waterfall Penang
Hotel Waterfall George Town
Waterfall George Town
Hotel Waterfall Hotel
Hotel Waterfall George Town
Hotel Waterfall Hotel George Town

Frequently asked questions

Is Hotel Waterfall pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Waterfall?

Self parking is free at this property.

What time is check-in at Hotel Waterfall?

Check-in start time: 2 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Waterfall?

Check-out is at noon.

Where is Hotel Waterfall located?

Situated in George Town, this hotel is within 1 mi (2 km) of Penang Botanical Gardens, Gurney Plaza, and Gurney Drive. Penang Botanic Gardens and Arulmigu Balathandayuthapani Temple are also within 15 minutes.

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Hotel Waterfall Reviews

Reviews

6.6
Rating 10 - Excellent. 11 out of 59 reviews
Rating 8 - Good. 17 out of 59 reviews
Rating 6 - Okay. 13 out of 59 reviews
Rating 4 - Poor. 9 out of 59 reviews
Rating 2 - Terrible. 9 out of 59 reviews

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10

Air condional at first room not working, then the counter agrees to change a new one for us, but the air conditional leaking
Stayed 2 nights in Oct 2024

2/10

Stayed 3 nights in Jul 2024

8/10

Stayed 4 nights in May 2024

10/10

Stayed 2 nights in May 2024

10/10

Stayed 1 night in Sep 2023

6/10

hotel was ok, but i checked in at night (the staff not really friendly) but it's fine i guess because i booked on 31 dec, i know how it feels to work in new year's eve (maybe not in the mood to work :) ) but the thing that make me difficult = it was no towel (not sure it's since beginning or it just started due to covid-19 pandemic)
Stayed 1 night in Dec 2020

10/10

I am usng a wheelchair and my room was OKU-friendly. My special thanks for staff - Mr. James, very helpful.
Stayed 2 nights in Dec 2019

8/10

Stayed 1 night in Apr 2019

2/10

Construction which was ongoing was big minus, there were insects in the bathroom. Wifi was so-so
Stayed 1 night in Feb 2019

10/10

baik dan selesa
Stayed 2 nights in Feb 2019

10/10

Stayed 1 night in Oct 2018

8/10

Very good value for money. Friendly and efficient staff.
Stayed 1 night in Sep 2018

6/10

Stayed 1 night in Sep 2018

4/10

Stayed 3 nights in Aug 2018

6/10

Stayed 5 nights in Jun 2018

8/10

Near by temple
Stayed 1 night in Jun 2018

10/10

6/10

It’s a nice ‘no frills’ hotel It would be better if they provide a few sachets of tea or coffee in the rooms
Stayed 1 night in Mar 2018

10/10

Stayed 2 nights in Mar 2018

4/10


Stayed 1 night in Mar 2018

2/10

We were given 3 very rundown family rooms with air-con not working, door cannot open easily which need male adult to pull inwards. One of the room with reflecting sound by door never close properly according to the hotel staffs. The corridors of the hotel rooms are so humid that can be suffocated. The staffs mentioned that we have booked the old wing which internet posting did not mentioned old wing or new wing of this hotel. Reception staffs are rude and no patience. The manager, Mr Ow tried his best to settle us with New Wing but need to top up even though we are offered to downgrade to one standard and deluxe room with additional mattress not extra bed. The reception refused to give us a bill stated what are the top up in details. They just issued a standard payment voucher stated upgrading rooms. This is cheating. This hotel cannot rate at 3 stars. No amenities around the hotel.
Stayed 2 nights in Dec 2017

8/10

Stayed 1 night in Dec 2017

8/10

I was not inform regarding the closing of restaurant. I was hoping they inform me before my check in. Thank you.
Stayed 4 nights in Oct 2017

8/10

Front desk staff helpful and speak English well. Room was large and bright. Cleaning staff very good. TV reception not good. There is an excellent cafe around the corner called DoubleShot. Can walk from hotel to the Botanic Gardens in around 12 minutes. Can also walk to shopping centres on Gurney Drive in around 18 minutes. Overall, I would stay in this hotel again. Good value for standard room
Stayed 2 nights in Sep 2017

10/10

Great location, walk distance 20 min to Botanic Garden
Stayed 1 night in Aug 2017