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"First off: STAFF IS GREAT and very accommodating! Negatives: As beautiful as it is, our room was on 2 levels. This is challenging because the bedroom upstairs with 1/2 bath was UPSTAIRS and the full bathroom and shower were downstairs. The stairs are STEEP, narrow and winding. Not for older travelers with a recent knee replacement with luggage. See photos. Perhaps this layout would not deter younger or more fitful travelers but for us, it wasn’t a good fit. PLUSES: Centrally located clean and quiet. Lovely appointed and beautifully decorated. Excellent helpful staff. "

"Very nice histórical hotel "

"Absolute delight to stay at this hotel, Nicole’s management style was faultless, anything we needed she was available to help us out Spotless hotel , great breakfast , great vibe, perfectly located for the fantastic place that is Bruges , locals and hospitality couldn’t be more helpful, HIGHLY recommended all round Jason "

"The room was very designed and very clean. The staff were all efficient and kind, our stay was lovely thank you."

"Very poor reception staff and a horrendous experience with a male staff member who was rude and very aggressive towards me. My 4th stay here and probably my last."

"The room was clean, staff was friendly. What could have improved our rating: 1. Curtain around shower area for a little more privacy. 2. More places to hang or stack clothes. 3. Hair dryer"

"Warm friendly staff, well looked after. High quality room."

"El cuarto es muy amplio, el personal es muy amable y tiene muy buena ubicación para transportarse por tren, además que se sentía muy seguro para caminar"

"We were situated in what seemed to be a outhouse away from the main hotel so didn't feel part of it! Our air-con didn't work and because we weren't in main hotel the tap didn't deliver cold water very often. Also the shower would all of a sudden go cold!"