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"The best thing about this property was the staff, all were great, but one Zara was exceptional. Zara made our stay and others in my extended families stay notable. She took care of us from check-in to check-out, especially my grandnieces with special treats. Listen up Village Hotel Management, you have a gem in Zara and her customer service skills and empathy for guests should be taught to all staff. On this trip I stayed in six hotels from London to Paris to Amsterdam, but I can say that the Village Hotel stay was the second to none because of Zara. "

"Friendly staff, Clean room "

"Great place to stay if heading to Heathrow - only 15mins away but so much quieter than all the hotels nearer to Heathrow. Breakfast was great and staff were lovely, will definitely stay again for future departures from Heathrow "

"Beautiful hotel Large room with balcony Hard pillows Lovely breakfast"

"Hana the lady on reception was amazing everything i asked her for was never too much trouble for her She is a valuable asset to your company please look after her and value her "

"Absolutely amazing stay "

"The staff was great, the room was nice and clean and quiet. The restaurant was good."

"Great location to visit the castle. Staff very courteous and friendly "

"Maybe the best hotel I have stopped in, In the UK and I been all over the world"