"I specifically booked this hotel because it is new and had a hot tub so we could soak our sore bones after over 10 hours of driving. The first receptionist failed to give me my breakfast coupon and told me the hours of operation for the pool and hot tub. So we got changed and went to the hot tub for a much needed soak only to find out the whole pool area was closed. So I went back to reception and another person let me know they were doing work and might be open later. It was not open that...

"Booked and paid for a room through Expedia using Visa Debit. I arrived at the hotel to check in and was refused the room because I did not have a credit card for the deposit. I did not cancel and I was not a no-show. I was standing at the front desk trying to use the room I had already paid for. No accommodation was provided, yet the full $197 charge was still processed. The situation was handled dismissively and with no meaningful effort to find a solution. Very poor experience."