Search Chalets in Great River Road

"1 night stay, Check-in quick. Staff was pleasant and efficient. We were able to check in early for a fee. Although paid parking was a bit confusing and expensive The velvet parking attendant advised when parking the first time the room card may not work at first but grab a ticket and take it to the front desk to adjust. 17th floor Room was clean as well as the hotel. Nice city view. Pleasant smells through out the hotel. Elevator carpet are stained and need updating but otherwise ok. Paid breakfast buffet expensive and average. Although there is a omelette station, you can order off menu. Restaurant coffee was cold, but there is a complimentary coffee station in lobby. Hotel is across the street from the Arch. Over all I would stay again and recommend although, I would eat breakfast somewhere else cheaper. "

"They use pictures of other rooms on their listings , in our case we clicked on the room style “ one bedroom suite with balcony “. The pictures of it that then loaded ( we checked on all the travel sites and they do this on every single one) were of a room with a fireplace, an enormous bathtub and marble bathroom, and a large dining table, and it plainly stated on our confirmation stated 800 and some odd square feet and a 55 inch tv. NONE of which we had One front desk clerk told us those are not even their hotel. The other told us “ thats our presidential suite and you can’t have that “ We do expect to be shown pictures, even if dated our doctored, of the actual room we chose. And at least the listed amenities listed under that room style. What we did receive, was a suite, with a motel six style bathroom, a coffee maker that didnt work, lamps that didnt work, harsh fluorescent lighting, with an interior balcony over enormous air conditioning and exhaust fans that were loud even with the door closed. We received absolutely zero response or even apologies much less consideration when we voiced this "

"Staff is definitely the best part! They are so welcoming and helpful, particularly Caleb the doorman!"

"We very much enjoyed our stay in a king balcony room. The room and bathroom were both spacious with plenty of storage space. The AC worked great, and we also enjoyed the two small balconies, each with a bistro table and two chairs. Pool loungers and sometimes towels could be scarce. The hotel’s condition and cleanliness were very good. We’d stay here again."

"We were a little surprised to find out the breakfast wasn’t complimentary but we did enjoy the breakfast we had there. It was fresh and well made and hot"

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"Beautiful hotel. Great walking vicinity to everything, even the casino. Friendly staff. Convenient valet. We stay here often."

"Front desk representative guy was amazing"

"Need to be updated, ask for more towels the same day we check in , but at night the front desk staff stated they were out of towels. "