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"Nice time"

"I glad even breakfast issues have been rectified so quickly by the management team of the hotel as yesterday it morning the service was poor. Today what a great turnaround by changing staff service was outstanding. All staff was amazing helpful polite topping of items were excellent. All the staff was working very hardworking, even receptionist was helping out in dining area . Veronica one Eastern European lady did not stop through out her shift unlike yesterday staff who was not interested in their work not bothered in any kind of customer service. This morning was totally opposite to yesterday morning. We were all very impressed with all the staff . Even manager was looking after everything in front & dining area she was very good always smiling friendly with all customers. We like to says to alll the management and staff a very good thank you for excellent customer service. Well done. I rate today experience as 5 stars . No improvement is needed now . Well done everyone 👍"

"Good service. Clean room on arrival but no effort to clean during stay. Just clean towels left. Dinner good but limited menu. Breakfast excellent. Lots of choice and good quality. Didnt like coffee in flask. It became bitter over time. On arrival there was a beautiful birthday cake for my partner"

"Very nice hotel - spacious!"

"Everything was great but I was charged twice for my rooms. I am waiting to hear back for a correction."

"Absolutely beautiful hotel, the novelty of it being the old prison added to the amazing stay. Very clean, bed was so comfortable and nice big spacious rooms"

"Very spacious, clean room, but very little storage space for a couple. Everywhere was very bright, clean and spacious. The only problem with the breakfast was that the chairs were far too low for the tables. A wonderful location, ideal for exploring Stratford. "

"Decent leisure facilities"

"The room was clean and well-presented. The bed was too firm for our liking but otherwise everything was great."