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"The resort is wonderful, the housekeeping staff is amazing. The lounge staff is fantastic. I loved the pools, the spa and the food. The happy hour is very nice and in general the hotel is really good. My only complain is that I had a suite for 10 nights which was quite expensive, however I couldn’t get complimentary late check out. Besides that, I highly recommend this hotel. Also, beware that the prices for services can be high, so ask before you get a haircut or massage or anything like that. "

"Absolutely amazing experience. The people and the rooms were nice. Everyone is genuinely helpful and it is truly refreshing. Will stay again! "

"From the moment we arrived in Shangri-La Dubai it was such a friendly welcoming atmosphere. Our one bedroom suite gave us spectacular sunset views but was quiet and very comfortable. The beds were wonderfully soft and after a day of sightseeing / shopping it was the most relaxing place to come back to. I would definitely recommend booking the Horizon Lounge package as it was absolutely worth it - the entire Horizon Club team went above and beyond to make our stay special and a big extra thank you should out goes to Erika, Janeth and Kloderam!!! Pools were great, the access to the indoor pool was amazing - we went at night and the lights made it more serene. Hotel choice of food was amazing and every meal felt like a treat. We took advantage of the shuttle bus to Dubai Mall which was great in the heat although taxis do arrive within minutes and you are central to all places. For unbeatable views, comfort, great dining and genuinely warm service in th heart of Dubai - Shangri-La delivers!! Thank you am sure we will be visiting again "

"Would stay here again! Attention to detail by start and convenient location"

"The stay was wonderful .Very good staff . Nasser was very helpful."

"Loved the staff’s service especially a very polite guy by the name Wahab. He made extra efforts in making my breakfast experience amazing. "

"wonderful "

"Amazing customer service and beautiful and clean room, delicious breakfast "

"Highly recommend this hotel especially for those with young families. Perfectly located near Dubai Mall, offers free shuttle to many popular tourist must see and shops. 24 hr store inside and restaurant "