Find Hotel with a Concierge in Guanlan

"The room was clean and tidy. Service was excellent including welcome feelings from Front Office Layla and the Concierge staff seeing us off. Both were professional and supportive to offer us help without prompt. There was a drunken guest shouting and yelling on Day 2 @11pm and I immediately called the enquiry to ask what has happened. We didn't expect the front desk staff had a record of this and gave us a box of chocolate to apologize. Attention to details and I plan to come back again to stay. "

"Location is perfect of you plan to go to hkg airport or hkg"

"This has to be my favourite hotel in Shenzhen with all its amenities and easy subway access, great staff and services plus walking distance to banks, malls, restaurants etc etc (all within 3-10 minutes walk). The breakfast buffet on the 23rd floor offers a great variety of choices with fresh fruits, salads to hot entrees and egg station, noodles station, bakery section etc etc. The subway station line 2,8,7) is right in front of the hotel entrance, less than 60 seconds walk. The B1 level also has a strip mall that offers shops and restaurants if you are in a rush! Within 8 minutes walk to the left of the hotel, you can find a large mall with fantastic array of 5 star culinary restaurants, from dim sum to specialty restaurants, want to try them all!! Special thanks to Daphne Du who quickly resolved a smoking issue and helped arranged a direct shuttle service to HKG. She even helped to recover a misplaced order from delivery to the wrong room. She demonstrated an exemplary service! Well done!!"

"Excellent location for underground to everywhere in Shenzhen. Joining to a huge shopping arcade. "

"Absolutely amazing hotel. Very clean and modern. Staff were very friendly and helpful. Went above and beyond to help when needed their help. "

"Great location, great service; stuff is attentive and warm to all guests all time; gym and souana are delicious; excellent stay"

"Stunning facility! Can't wait to go back. Modern design combining traditional elements, spacious lobby, spacious room, super clean, great food and very kind and professional staff!"

"Thanks. I like the hotel."

"I visited Shenzhen with my two teenage children and stayed at this hotel for 17 days. During our stay, the staff were extremely kind and professional. They thoughtfully arranged two rooms with views of “Windows of the World,” which was perfect for me and my kids. The breakfast was excellent, with a great variety of food that we really enjoyed. The only downside was the air conditioning—our room had a lingering smell of smoke. Overall, it was a pleasant stay, and we would definitely come back."