Search Cottages in Guilderland

"Breakfast was great room was clean. Key didn’t work when I got there they asked me to come back down. Bringing new key up would have been a bit better so I didn’t have to. That was a big expectation for price paid. "

"No bar, microwave only. Refrigerator not working. “Breakfast ” was machine coffee and granola bars.👎"

"Entire building was very clean, staff was extremely pleasant and friendly. Breakfast was delicious and hot with lots of options. "

"The family had fun. It was perfect, employees were fantastic."

"There was an event going on and we waited over 30 minutes for an elevator. Then we ended up having to take the stairs everytime up and fown which was 11 floors to our room. It was loud all night long. People running up and dowm the hall, yelling until atleast 1:30am. "

"Room was great, staff was great. Breakfast was good, lots of options "

"no comment."

"Staff was very friendly and welcoming. The breakfast was okay. The pool was on the colder side for being indoors. "

"Manager lied about ability to shorten stay, claiming it was due to me booking thru a 3rd party app then turns around and denies the refund request when my third party provider requested it. Blatant dishonesty is a detriment to the good service this business wishes to provide. Additionally, please train the reception desk staff how to speak to people. I’m not sure if it’s a racial thing but I don’t appreciate being spoken to as if I’m from a different planet, nor do I speak incoherent or unintelligible english. I speak very clearly to asking me to repeat myself multiple times encroaches on micro aggression territory. Not trying to nitpick here, I’m a chill and easy going person but my last stay here turned me off THOROUGHLY, which is a big shame because aesthetically this was my favorite hotel in the Troy area. I would really like to be treated as any other patron… if I ever come back here that is. "