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HESTA Hakone

2.5 star property
Guesthouse in Hakone

Choose dates to view prices

Photo gallery for HESTA Hakone

Exterior
Free WiFi, bed sheets
Lobby
Reception
Room, Non Smoking (Run of House) | Free WiFi, bed sheets
HESTA Hakone offers a genuine retreat amid Hakone's calming landscapes. Guests can handle practical needs with on-site laundry facilities and stay connected with in-room WiFi. Past visitors consistently note how the peaceful setting and thoughtful amenities enhance their stay.

Reviews

7.8 out of 10
Good

Popular amenities

  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room, Non Smoking

Free WiFi, bed sheets

Twin Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Air conditioning
Mini-fridge
Toilet with electronic bidet
Private bathroom
Electric kettle
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Japanese Western Style Room, Non Smoking

Free WiFi, bed sheets

Japanese Western Style Room, Non Smoking

7.6 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Toilet with electronic bidet
Electric kettle
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Shared Dormitory

Free WiFi, bed sheets

Shared Dormitory

Highlights

Air conditioning
Toilet with electronic bidet
  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Basic Shared Dormitory

Basic Shared Dormitory | Free WiFi, bed sheets

Basic Shared Dormitory

Highlights

Air conditioning
Flat-screen TV
Toilet with electronic bidet
  • Sleeps 2
  • 1 Twin Bunk Bed

About the neighborhood

Map
Motohakone 159-205, Hakone-cho, Hakone, Kanagawa, 250-0522

What's nearby

  • Lake Ashi - 9 min walk - 0.8 km
  • Hakone Ropeway - 5 min drive - 3.1 km
  • Hakone Shrine - 7 min drive - 6.4 km
  • Hakone Kowakien Yunessun - 11 min drive - 6.7 km
  • Hakone Open Air Museum - 12 min drive - 7.3 km

Getting around

  • Kowakidani Station - 10 min drive
  • Hakone Miyanoshita Station - 12 min drive
  • Haneda Airport (HND) - 110 min drive

Restaurants

  • ‪大涌谷 駅食堂 - ‬5 min drive
  • ‪桃源台ビューレストラン - ‬17 min walk
  • ‪Lake SIde Grill - ‬6 min drive
  • ‪グランリヴィエール箱根 - ‬6 min drive
  • ‪CAFE TUNE - ‬8 min drive

About this property

HESTA Hakone

Guesthouse near Lake Ashi
HESTA Hakone provides amenities like an indoor mineral hot spring (onsen) and laundry facilities. Stay connected with free in-room WiFi.
Additional perks include:
  • A vending machine, luggage storage, and a TV in the lobby
  • Smoke-free premises
Room features
All guestrooms at HESTA Hakone include comforts such as air conditioning, as well as amenities like free WiFi.

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8.6 out of 10, Excellent, 135 reviews
The price is AED 405
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Onsite parking options include a carport

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave
  • Vending machine

Spa

  • Public bath open from 4:00 PM - 11:00 PM
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Slippers
  • Toilet with electronic bidet

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Towels fee: JPY 220 per person, per night (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests with tattoos are welcome to use the onsite public bathing facilities

Property is also known as

HESTA Hakone Hakone
HESTA Hakone Guesthouse
The Grand Resort Hakone
HESTA Hakone Guesthouse Hakone

Frequently asked questions

Is HESTA Hakone pet-friendly?

No, pets are not allowed at this property.

How much is parking at HESTA Hakone?

Limited spots are available.

What time is check-in at HESTA Hakone?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at HESTA Hakone?

Check-out is at 10:00 AM.

Where is HESTA Hakone located?

Located in Motohakone, this guesthouse is within a 10-minute walk of Sengokuhara Onsen and Hakone Pirate Ship. Hakone Visitor Center and Kuzuryu Shrine are also within 2 mi (3 km).

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HESTA Hakone Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 50 out of 135 reviews
Rating 8 - Good. 43 out of 135 reviews
Rating 6 - Okay. 27 out of 135 reviews
Rating 4 - Poor. 8 out of 135 reviews
Rating 2 - Terrible. 7 out of 135 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful place.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
The staff that help us was extremely helpful. We stayed for one night and it was very nice. The onsen was needed at the end of day to soak. The only think was there was an extra charge of 6.00 CAnwas on the website and there is nothing close by if you did not bringAN witch I do not recall
Stayed 1 night in Jul 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Quiet, quaint, simple and still room for 4 (2 parents 2 teens). It's a great location for the lake activities. A car rental is recommended.
Stayed 2 nights in Jul 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying here! Quiet and comfortable. I think it would be a lot easier to get around if stayed in Gora though. Also didn’t realize it was a shared bath (no shower/bath in room) but it was nice. There is also an additional fee you have to pay at the property for the bath (hot springs).
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the dormitories for 2 nights, at a pretty cheap price, considering they have onsen inside. Very clean and friendly staff. 100% recommended.
Stayed 2 nights in Sep 2024

8/10 Good

Gina

Liked: Cleanliness, staff & service
Great location near Cable car and Ashinoko. Spacious rooms but vending machine were only food options in the hotel. Coffee making facilities in room Would be great.
Stayed 3 nights in Aug 2024

6/10 Okay

carla

Not very easy to find. It was Ok to spend only 1 night
Stayed 1 night in Jan 2025

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
A little far from all the attractions. Not much around. All the restaurants close by 4pm. Even the only convenience store at the station closes at 5pm. Only vending machine food are available.
Stayed 2 nights in Oct 2023

4/10 Poor

Fareed

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It’s surprising to get poor service in Japan. The front desk wasn’t available and when they were there they were rude. They stated I had to pay for the Onsen even though I couldn’t attend it, then when I paid they didn’t give me back my change until I asked for it. During check out I waited for 30 minutes for them to show up and answer questions, but they didn’t show up so I just left. Definitely do not recommend.
Stayed 1 night in Jan 2025

6/10 Okay

Hiroshi

食事が困る
Stayed 3 nights in Aug 2025

10/10 Excellent

Baptiste

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2025

10/10 Excellent

Takeru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
よかった
Stayed 2 nights in Sep 2025

10/10 Excellent

Francine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abordable, bon lit, propre. Un peu difficile à localiser.
Stayed 2 nights in Sep 2025

10/10 Excellent

としひろ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
静かで、快適でした。 温泉が源泉なので熱くて入れなかったけどいい温泉です
Stayed 2 nights in Aug 2025

8/10 Good

たかし

Liked: Cleanliness
部屋の中は清潔感があり良かったです。
Stayed 1 night in Aug 2025

6/10 Okay

Nobuyasu

Liked: Cleanliness, amenities, property conditions & facilities
部屋は清潔で広々しています。部屋にはシャワーはありませんでしたが、大浴場があり、ここも良かったです。 ただ、冷凍のカレーやカップ麺はあるもののまともな食事を取れるサービスはありませんでした。周りにお店もありません。夕食を取らずにチェックインすると、事実上、まともな食事はできません。朝食も同様です。 チェックインは、16時からでしたが、それまでフロントには人はいませんでした。また、フロントは21時までで、サービスを終了します。朝もフロントには人がいませんので、箱に鍵を入れてチェックアウトです。 価格が安いので、合理的なサービスとなっていると思いました。 駐車場はあるので、車で宿泊する人には、良いホテルだと思います。
Stayed 1 night in Aug 2025

6/10 Okay

たかひろ

Liked: Cleanliness
部屋も綺麗でとて満足できるホテルです。又この周辺に来たら泊まりたいと思います。
Stayed 1 night in Aug 2025

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel with really helpful staff. The rooms were a great size, with comfortable beds and private bathroom. For the price I highly recommend staying here if you are in the area
Stayed 2 nights in Aug 2025

10/10 Excellent

リョウコ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても快適でした
Stayed 1 night in Jun 2025

10/10 Excellent

Laurine

Très bien !

Parking avec places disponibles en mai sans souci. Cela semble peu pratique sans voiture si vous voulez manger dehors etc car peu de choses dispos à pieds. Onsen vraiment très propre et avec des produits à disposition : différents gel douches/ shampoing et conditionner. Ce sont les meilleurs produits qu’on ait eu dans les onsens. Propreté impeccable. Nourriture rapide à disposition en vente à la réception ou via des machines. Attention de bien avoir en tête que les chambres n’ont pas de salles de bain : seulement lavabo et toilette. Il faut donc se doucher dans les onsens (nus, non mixtes).
Stayed 2 nights in May 2025

6/10 Okay

ed

Liked: Cleanliness
Disliked: Staff & service
Hors saison (mai) le peu de restaurant ferme à 20h00. Pas de petit déjeuner servi, que des distributeurs. Personnel vraiment pas aimable, quand présent. La chambre est spacieuse.
Stayed 2 nights in May 2025

8/10 Good

Jocelyne

Liked: Cleanliness, amenities, property conditions & facilities
Près d’un lac vu sur mont Fuji. Près du téléphérique, pass de trois jours pour les transports soit bateau,téléphérique,bus etc.. chambre grande,très confortable, onsen bain eau chaude. Quelques minutes de marche du débarcadère.
Stayed 3 nights in May 2025

8/10 Good

Rasmus

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

Acceptable stay for the price paid

A stay on the cheaper side of the usual Hakone pricing. Very big room. The public bath was not well maintained, and therefore not enjoyable to use. Location is not ideal but not a big issue if you have a car available.
Stayed 2 nights in May 2025

6/10 Okay

Daniela

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Propiedad muy lejos de la estación de autobús/teleferico, 20 minutos a pie de subida, no ofrecen transporte ida o vuelta a la estación, sin personal entre 9 de la noche y 8 de la mañana, el personal no habla ni un poco de inglés y son groseros, no resuelven dudas, las instalaciones del hotel ya están anticuadas, televisión solo con 4 canales, no hay nada que hacer en el hotel ni en sus cercanías después de las 6 de la tarde.
Stayed 1 night in May 2025

6/10 Okay

Janna

Liked: Cleanliness
Disliked: Staff & service
We didn't feel welcome at all. We arrived a little early with a little kid. Unfortunately we could not check in an hour before check in time even so the room was ready. No reason, no explanation. The hotel seems very money oriented. Everyone has to pay an extra fee for the onsen, even if you don't plan to use it. You have to pay if you want to leave your bags a couple hours after check-out.
Stayed 2 nights in Apr 2025