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Suiun

4.0 star property
Travelers find tranquility in a Japanese garden setting at this Hakone retreat, where hot springs and spa treatments create a perfect balance of relaxation

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Hakone at Suiun offers a peaceful escape with garden views and an indoor mineral hot spring. Guests can enjoy facials and body treatments at the spa while using in-room WiFi. The staff is praised for their attentive service.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
The current price is AED 1,513
AED 1,674 total
5 Feb - 6 Feb

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Japanese Western Style Twin Room, Garden View, Private Open-Air Bath

Premium bedding, in-room safe, desk, free WiFi

Japanese Western Style Twin Room, Garden View, Private Open-Air Bath

10.0 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Separate bathtub and shower
Hair dryer
Private bathroom
Deep soaking bathtub
  • Garden view
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Quadruple Room, Garden View, Private Open-Air Bath

Premium bedding, in-room safe, desk, free WiFi

Japanese Western Style Quadruple Room, Garden View, Private Open-Air Bath

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Separate bathtub and shower
Hair dryer
Private bathroom
Deep soaking bathtub
  • Garden view
  • 50 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Japanese Western Style Twin Room, Private Open-Air Bath

Premium bedding, in-room safe, desk, free WiFi

Japanese Western Style Twin Room, Private Open-Air Bath

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Separate bathtub and shower
Hair dryer
Private bathroom
Deep soaking bathtub
  • 38 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Quadruple Room, Private Open-Air Bath

Premium bedding, in-room safe, desk, free WiFi

Japanese Western Style Quadruple Room, Private Open-Air Bath

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Separate bathtub and shower
Hair dryer
Private bathroom
Deep soaking bathtub
  • 50 sq m
  • Sleeps 4
  • 4 Twin Beds

About the neighborhood

Located in Gora, a neighborhood in Hakone, Suiun is near a train station. Hakone Kowakien Yunessun and Hakone Gora Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Ōwakudani and Lake Ashi. Hakone Pirate Ship and Hakone Toy Museum are also worth visiting. Visit our Hakone travel guide
Map
1300-61 Gora, Hakone, Kanagawa, 250-0408

What's nearby

  • Hakone Gora Park showing a fountain
    Hakone Gora Park
    1 min walk - 0.0 km
  • 神奈川県立恩賜箱根公園の「疎林の広場」より望む芦ノ湖、箱根外輪山、富士山
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 km
  • Hakone Museum of Art featuring a park and mist or fog
    Hakone Museum of Art
    3 min walk - 0.3 km
  • Hakone Open Air Museum which includes outdoor art, a fountain and street scenes
    Hakone Open Air Museum
    10 min walk - 0.9 km
  • Hakone Kowakien Yunessun featuring a waterpark and swimming
    Hakone Kowakien Yunessun
    18 min walk - 1.6 km

Getting around

  • Kowakidani Station
    3 min drive
  • Hakone Gora Station
    7 min walk
  • Haneda Airport (HND)
    103 min drive

Restaurants

  • リバーサイド・キッチン＆バー
    14 min walk
  • Coffee Camp
    8 min walk
  • 箱根餃子センター
    7 min walk
  • Gora Brewery And Grill
    2 min walk
  • たび屋 TABIYA'S
    14 min walk

About this property

Suiun

Upscale ryokan near Hakone Gora Park
Located close to Hakone Open Air Museum and Hakone Kowakien Yunessun, Suiun provides an indoor mineral hot spring (onsen), a garden, and a sauna. Treat yourself to spa services, such as a body treatment, aromatherapy, or a facial. Stay connected with free in-room WiFi.
Other perks include:
  • Free self parking
  • An elevator, luggage storage, and a front-desk safe
  • A 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Suiun offer thoughtful touches such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with deep soaking tubs and toilets with electronic bidets
  • Wardrobes/closets, refrigerators, and electric kettles

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Kaiseki meal

Things to do

  • Full-service spa
  • Sauna

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 15

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Disposable personal items are available in the lobby.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 18 and younger are not allowed at this property; All guests older than 18 are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Suiun Inn Hakone
Suiun Hakone
Ryokan Suiun Hakone
Hakone Suiun Ryokan
Ryokan Suiun
Suiun Inn
Suiun Ryokan
Suiun Hakone
Suiun Ryokan Hakone

Frequently asked questions

Is Suiun pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Suiun?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Suiun?

Check-out is at 11:00 AM.

Where is Suiun located?

Located in Gora, this spa ryokan is within a 15-minute walk of Hakone Gora Park and Hakone Open Air Museum. Hakone Kowakien Yunessun is 1.3 mi (2.1 km) away. Kowakidani Station is 23 minutes by foot and Hakone Gora Station is 7 minutes.

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Reviews

Suiun Reviews

9.6

Exceptional

9.8

Cleanliness

9.8

Amenities

9.8

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 153 out of 181 reviews
Rating 8 - Good. 21 out of 181 reviews
Rating 6 - Okay. 2 out of 181 reviews
Rating 4 - Poor. 1 out of 181 reviews
Rating 2 - Terrible. 4 out of 181 reviews

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night but it was the highlight of our trip! Beautiful property with great staff!
Stayed 1 night in Dec 2025

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved this place. Was one of the top places I stayed during my Japan trip. All of the staff were super friendly and the amenities were great. The room was also spotless.
Stayed 2 nights in Sep 2025

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
Staff and breakfast were wonderful and it was a very relaxing and calm experience
Stayed 1 night in Nov 2025

10/10 Excellent

Yanhui

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. The staffs are extremely friendly and helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suiun was a beautiful place to stay in the serene Hakone. It was a perfect relaxing contrast to the busy city life. The hot spring tubs were zen and so enjoyable. Wearing a kimono around the property was a fun addition to the experience and the pjs were so comfortable.
Stayed 1 night in Oct 2025

10/10 Excellent

Yuchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great japanese style hotel with friendly staff
Stayed 1 night in Jun 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is gorgeous and such a great experience. The Onsen is great, not too crowded. In room onsen/outdoor bath was a fantastic addition and really made it feel exclusive. Expensive, but the included meals are a whole experience in themselves and worth the extra cost. A great way to experience the area. Check out the outdoor sculpture park nearby.
Stayed 1 night in Sep 2025

10/10 Excellent

Kai Kei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staffs and services, all areas are cleaned well, free flow of drinks and snacks, pillow choices, great dinner and breakfast.
Stayed 1 night in Apr 2025

10/10 Excellent

Amela

Liked: Cleanliness, amenities, property conditions & facilities
Simply amazing experience - kind and friendly staff; delicious snacks/drinks; to-dream-of kind of breakfast; and hot spring baths (in-room, private, AND shared/sauna); selection of yukata; amenities just 5 out of 5. Did not feel like leaving and a huge thank you to the staff - made us feel very welcome and the entire experience completely surpassed my expectations.
Stayed 2 nights in Jul 2025

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff facilities and dinner and breakfast
Stayed 1 night in Feb 2025

10/10 Excellent

Mutsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Helpful and friendly staff. The property also has amazing amenities
Stayed 1 night in Mar 2025

10/10 Excellent

Jin U

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very clean property
Stayed 2 nights in Dec 2024

10/10 Excellent

Rachel

Liked: Cleanliness, property conditions & facilities
Nice and good service and good food
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in a great location

Friendly, helpful staff and a lovely suite - wish we could have stayed longer!
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ryoken in Gora. Close to Gora station for access to the Cable Car to the Hakone Ropeway. 15 minute walk to the Hakone Open Air museum and steps from Gora Park. Rooms are beautifully appointed, open air room onsen was a plus. Public onsen and sauna also top notch. Free snacks and drinks, including alcoholic beverages. Staff were incredibly attentive. We did not partake of meals or spa services but the spa services were affordable. Highly recommend staying here if you are looking for a great ryoken in the Hakone area.
Stayed 1 night in Sep 2025

10/10 Excellent

Thuy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property Breakfast and dinner amazing. Private onsen bath in the room is perfect and relaxing . Highly recommended.
Stayed 1 night in Mar 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very clean!
Stayed 1 night in Dec 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Suiun Hakone in March 25

The staff was superb, detail oriented and acommodating, the hotel was beautiful, peaceful, and super clean. We would stay here over and over again if we could !!
Stayed 1 night in Mar 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Amazing staff. Wonderful accommodations! So many great things offered here for free and such a lovely relaxing environment.
Stayed 1 night in May 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Onsen had both private and public baths, as well as an open air bath attached to your room. We also enjoyed a massage that was very relaxing. The food was very good as well.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time at Suiun. Some of the staff speak English, which was helpful. I will book a room here if I visit Hakone again.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing in every way except the food

The hotel was amazing, the onsen and the rooms were fantastic. The service was excellent. I would advise people NOT to get the food, it was not flavorful, it was weird and many courses. There are really good food options in Gora, so enjoy the hotel and eat out in the town instead.
Stayed 1 night in Jul 2025

10/10 Excellent

Ruolan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are really grateful the staff helped us get a dinner and breakfast plan in the last minute, it turned out to be the best meal we had in Japan during our 1-week trip.
Stayed 1 night in Nov 2024

10/10 Excellent

Mei Fan, Hongbing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very special experience, the hotel’s location is perfect and it’s like a private setting. It’s very worthwhile.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the friendly people! So kind
Stayed 1 night in Apr 2025