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"Staff amazing and gelpful"

"The room was very clean, but cold, receptionist gave us another room as couldn’t get heating to work, had same problem with the next room. She couldn’t get it to work either but brought us a heater which warmed the room very quickly. She was very good & came back later to check it had warmed up. Would definitely recommend hotel to others"

"Great stay "

"Everything was perfect ,clean room,very helpful staff,advised well re the parking We find this hotel when travelling from Stansted spot on "

"All fab "

"Great size rooms, very clean and tidy. Breakfast was varied and the dining room was spacious. Staff were very helpful and professional. "

"We often pick the graduate because we love the atmosphere, river views and location. Room was great as always.. Until we dropped something and looked under the bed.. Could do with a hoover. Other than that and the lack of black pudding.. The usual perfect stay. The staff are always welcoming, friendly and attentive. The balcony was bonus, even in December. "

"Good size room, spotlessly clean nice large shower. Expected a king size bed but only a double, bedside shelving still left for a kingsize"

"The room was very clean, the bed smelt really nice and was comfortable, the valet service was really helpful and polite. The receptionist professional and helpful. "