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Mercure Hangzhou West Lake

3.5 star property
Central hotel with fitness center connected to a shopping center in Hangzhou

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your current months are June, 2024 and July, 2024.
June 2024
July 2024

Photo gallery for Mercure Hangzhou West Lake

Exterior
In-room safe, desk, blackout drapes, soundproofing
Daily buffet breakfast for a fee
Terrace/patio
Interior
Reviews
8.6

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • Parking availableParking availableParking available
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006
  • Popular LocationWest Lake19 min walk
  • Popular LocationWulin Square2 min drive
  • Popular LocationHangzhou Tower Shopping Mall3 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)31 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous an...
Jan 13, 2020

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Bathroom | Shower, rainfall showerhead, hair dryer, slippers

Standard Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Privilege, Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Room, 2 Twin Beds

Privilege, Room, 2 Twin Beds | In-room safe, desk, blackout drapes, soundproofing

Privilege, Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior
Holiday Inn Express Hangzhou Westlake East, an IHG Hotel
Breakfast included
Free WiFi
Restaurant
Air conditioning
8.6 out of 10, Excellent, (31)
The price is AED 179
AED 204 total
includes taxes & fees
10 Jun - 11 Jun
Holiday Inn Express Hangzhou Westlake East, an IHG Hotel

About the neighborhood

Hangzhou

Located in Downtown Hangzhou neighborhood, Mercure Hangzhou West Lake is connected to a shopping center. Zhejiang Science and Technology Museum and Hangzhou Opera are cultural highlights, and some of the area's attractions include Xihu Tiandi and Zhejiang Museum of Natural History. Hangzhou Botanical Garden and Hangzhou Zoo are also worth visiting.
Visit our Hangzhou travel guideOpens in a new window

What's nearby

  • Hangzhou China Silk Town - 15 min walk
  • West Lake - 19 min walk
  • Wulin Square - 2 min drive
  • Broken Bridge - 3 min drive
  • Hangzhou Tower Shopping Mall - 3 min drive

Getting around

  • East Railway Station (East Square) Station - 8 min drive
  • Wan’an Bridge Station - 12 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 31 min drive

Restaurants

  • Schanke Beer Bar - 1 min walk
  • 一茶一坐 - 3 min walk
  • 星巴克 - 2 min walk
  • 神田川日式拉面 - 2 min walk
  • 花中城海鲜大酒店 - 7 min walk

About this property

Mercure Hangzhou West Lake

Hotel located in Downtown Hangzhou
At Mercure Hangzhou West Lake, you can look forward to a terrace, 2 coffee shops/cafes, and dry cleaning/laundry services. In addition to a bar and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), self parking (surcharge), and express check-out
  • A water dispenser, tour/ticket assistance, and luggage storage
  • A 24-hour front desk, coffee/tea in the lobby, and meeting rooms
Room features
All 292 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
More amenities include:
  • Bathrooms with rainfall showers and hair dryers
  • LCD TVs with cable channels
  • Free infant beds, electric kettles, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Self parking on site (CNY 10 per day; includes in/out privileges)
  • Limited onsite parking
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee daily: CNY 69-69 for adults and CNY 0-69 for children
  • 1 restaurant and 2 coffee shops
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Elevator
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LCD TV

Food and drink

  • Electric kettle
  • Free bottled water

More

  • Desk
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 69–69 for adults, and CNY 0–69 for children
  • Self parking fee: CNY 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parking height restrictions apply
Guests under 14 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Mercure Hangzhou West Lake Hotel
Mercure Hangzhou West Hotel
Mercure Hangzhou West Hangzhou
Mercure Hangzhou West Lake Hotel
Mercure Hangzhou West Lake Hangzhou
Mercure Hangzhou West Lake Hotel Hangzhou

Frequently asked questions

Is Mercure Hangzhou West Lake pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Hangzhou West Lake?

Self parking is available for CNY 10 per day. Limited spots are available.

What time is check-in at Mercure Hangzhou West Lake?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at Mercure Hangzhou West Lake?

Check-out is at noon.

Where is Mercure Hangzhou West Lake located?

Located in Downtown Hangzhou, this hotel is within 1 mi (2 km) of Hangzhou Jiali Center and West Lake. Si Cheng Church and Zhejiang University First Affiliated Hospital are also within 15 minutes. Wan’an Bridge Station is 12 minutes by foot and wan'an Bridge Station is 12 minutes.

Mercure Hangzhou West Lake Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 44 reviews" "
Rating 8 - Good. 12 out of 44 reviews" "
Rating 6 - Okay. 5 out of 44 reviews" "
Rating 4 - Poor. 2 out of 44 reviews" "
Rating 2 - Terrible. 1 out of 44 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
Stayed 2 nights in Dec 2019

8/10 Good

Oh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Stayed 3 nights in Dec 2019

10/10 Excellent

Junior

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, worth the price for stay. Clean as well. Eecommended
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, clean tidy rooms. Definitely recommend
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
Stayed 2 nights in Oct 2019

10/10 Excellent

CK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2019