Shangri-La Hangzhou

Property class: 4.5

Choose dates to view prices

A terrace, a garden, and a playground are just a few of the amenities provided at Shangri-La Hangzhou. Be sure to enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities like hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The current price is AED 356
AED 415 total
includes taxes & fees
22 Nov - 23 Nov

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for West Wing Lakeside Gardenview King

A hotel room with a large bed, two chairs, a desk, and a television.

West Wing Lakeside Gardenview King

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for West Wing Hillview King

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a large window with curtains.

West Wing Hillview King

8.0 out of 10
Very good
(3 reviews)
  • Hill view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for West Wing Lakeside Gardenview Twin

A hotel room with two beds, a desk, a television, and a view of the outdoors.

West Wing Lakeside Gardenview Twin

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for West Superior Hillview Twin

A hotel room with a bed, a desk with a computer, a chair, a small table, and a window with curtains.

West Superior Hillview Twin

7.6 out of 10
Good
(5 reviews)
  • Hill view
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for West Wing Executive Suite

A hotel room with a sofa, armchair, TV, and a desk with a lamp.

West Wing Executive Suite

  • Partial lake view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for West Wing Horizon Lakeside Gardenview King

A hotel room with a large window, two chairs, a small table, and a desk with a telephone and papers.

West Wing Horizon Lakeside Gardenview King

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Twin Room, Garden View, Lakeside (West Wing Horizon)

A hotel room with two beds, a desk with a TV, a chair, and a window with curtains.

Twin Room, Garden View, Lakeside (West Wing Horizon)

  • Lake view
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

View all photos for West Wing Horizon Hillview King

A hotel room with a large bed, two bedside tables with lamps, a desk with a chair, and a large window with curtains.

West Wing Horizon Hillview King

  • Hill view
  • 37 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for West Wing Horizon Hillview Twin

A hotel room with two beds, a desk, a chair, a window with curtains, and a lamp.

West Wing Horizon Hillview Twin

  • Hill view
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free wired internet

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About the neighborhood

Located on a lake, Shangri-La Hangzhou is in Xihu, a neighborhood in Hangzhou. Wulinmen Wharf and Yunxi Zhujing Scenic Resort are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Wulin Night Market and Hangzhou Jiali Center. Traveling with kids? Consider Xiling Seal Engraves Society and Hangzhou Botanical Garden. Explore all the area has to offer with mountain biking and hiking/biking trails. Visit our Hangzhou travel guide
Map
78 Beishan Road, Hangzhou, Zhejiang, 310007

What's nearby

  • A calm river with a small boat and distant fog-covered islands.
    Beishan St
    3 min walk - 0.3 km
  • A serene lake with a traditional pavilion, a wooden bridge, and a pagoda in the distance.
    West Lake
    6 min walk - 0.5 km
  • A traditional pavilion by a tranquil pond, surrounded by lush greenery and trees.
    Hangzhou Botanical Garden
    7 min walk - 0.6 km
  • Yui Fei Temple
    3 min walk - 0.3 km
  • Zhejiang University Yuquan Campus
    17 min walk - 1.4 km

Getting around

  • Huanglong Cave Station
    3 min drive
  • Hangzhou Station
    19 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    45 min drive

Restaurants

  • 金沙厅
    16 min walk
  • 樓外樓
    7 min walk
  • Shang Palace 香宫
    1 min walk
  • 咬不得高祖生煎
    3 min walk
  • The Bar at The Four Seasons Hotel
    19 min walk

About this property

Shangri-La Hangzhou

  • Luxury family-friendly hotel by the lake
  • Take advantage of a terrace, a garden, and a playground at Shangri-La Hangzhou. Be sure to enjoy a meal at the two on-site restaurants. Enjoy the health club, as well as activities like hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
  • Additional perks include:
    • Free self parking
    • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
    • Express check-out, express check-in, and luggage storage
    • Guest reviews give good marks for the overall condition
  • Room features
  • All 198 individually decorated rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.
  • Extra conveniences in all rooms include:
    • Childcare services and free infant beds
    • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
    • Bathrooms with shower/tub combinations and free toiletries
    • 37-inch flat-screen TVs with cable channels
    • Wardrobes/closets, electric kettles, and daily housekeeping

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The price is AED 361
AED 421 total
includes taxes & fees
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Frequently asked questions

Is Shangri-La Hangzhou pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Shangri-La Hangzhou?

As of 23 October 2026, prices found for a 1-night stay for 2 adults at Shangri-La Hangzhou on 22 November 2026 start from AED 356, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Shangri-La Hangzhou?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Shangri-La Hangzhou?

Check-out is at noon.

Does Shangri-La Hangzhou provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 600 per vehicle applies.

Where is Shangri-La Hangzhou located?

This family-friendly Hangzhou hotel is located in the historical district, within a 10-minute walk of Yui Fei Temple and West Lake. Xiling Seal Engraves Society and Solitary Hill are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shangri-La Hangzhou Reviews

8.4

Very Good

8.4

Cleanliness

9.0

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 126 out of 262 reviews
Rating 8 - Good. 79 out of 262 reviews
Rating 6 - Okay. 31 out of 262 reviews
Rating 4 - Poor. 18 out of 262 reviews
Rating 2 - Terrible. 8 out of 262 reviews

Reviews

Verified review

10/10 Excellent

Great location. Breakfast was fabulous. Friendly staff.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Lovely staff and excellent location
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
BF was very good ! Room looks like a little bit old style, but staff are kind of friendly.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent local delicacy during paid breakfast. Excellent service and trip planning. We had some good experience entering destinations skipping the queue.
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, cross street is the lake. Staff is very friendly.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Convenient location.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My go-to hotel in Hangzhou

Amazingly helpful service, making it so much easier to travel with family. Location is unbeatable!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is next to the lake and one of the best parks in Hangzhou.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best for sightseeing especially around the west lake. Room is Bit old but clean and good size. Maid at my floor was great. Would stay here again for it’s great location.
Stayed 3 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The corridors look a little rundown but the rooms are fine. We had a balcony on the front of the hotel. The breakfast is top-notch and the breakfast room has a view of West Lake. The hotel is relatively secluded but in a perfect location by West Lake. There are lots of pictures in the hallways of famous people who stayed at the hotel like Vladimir Putin and Nelson Mandela.
Stayed 4 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Overall excellent services from all staffs. Rooms are clean but the entire hotel seems old and need a good renovation. Meals are good.
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Resort Hotel in Xihu

Shangri-la Hotels, as a brand, is one of my favorite brands. The Shangri-la Hangzhou, overlooking the famous Xihu, is impeccably maintained and clean. The rooms are decently sized and comfortable. The staff is not obtrusive but always present and pleasant. The amenities are commensurate with the type of rooms. It is definitely a great hotel for leisure travel or vacation resort. I'll definitely go there again on my next visit to Hangzhou.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facing the west lake, it is best place to view the west lake. It is near Su Di and Lou Wai Lou, the famous restaurant. Temple Yue is 3 min away. Really love the breakfast there. The ginger tea brought us a warm morning during a code winter time. Two birds in the hotel lobby could green guests. And the most important, the hotel hosted a lot of political leaders in the past.
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay. The hotel staff were courteous. The room is clean. Somehow my booking didn't include breakfast which was a surprise. The route to the hotel is very busy and constantly congested. So plan 10-15 minutes ahead if leaving for train or flight.
Stayed 3 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is immense and very beautiful, however it does seem that a bit more care could be given to some aspects of the property. The carpets in particular had a few stains & spills on them across the hallways & in the rooms. The staff are attentive and very helpful, the breakfast buffet was delicious with a wide range of options. The location is exquisite, right on the picturesque West Lake. The property would fit in perfectly into a Wes Anderson film.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Hotel is a little older but very clean and comfortable. Staffs are very nice and helpful, highly recommend this hotel.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful hotel on the lake with many wonderful memories.
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property should provide more information about your facilities to your guests. Something like SPA, swimming pool and exercise room.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location
Stayed 11 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, amenities
Very nice location, 5 minutes walk from Gushan Park.
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
good service and excellent location.Very convenient to take a walk to xi hu .The hotel outside looks a little bit old,but inside is very and comfortable,we enjoyed staying here and definitely will come back if we will come to Hangzhou again
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Across the street is the path to the lake. Definitely would stay here again.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, quality of service!
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was built in the 1950s, so that’s the style. The location is perfect, with the lake right in front of your eyes. Rooms are solid built and quiet which is hard to achieve with modern buildings. Once you shut the balcony door you can’t hear the hustle and bustle outside. Breakfast is great with a gorgeous view of the lake. If one is looking for a modern hotel this is not the recommended one. But if one is interested in history and wants to stay at the same hotel a lot of world leaders stayed at, one may feel he/she is reliving the history here. Love the lotuses in the lobby by the way, very summery.
Stayed 3 nights in Jul 2026