Is Hanoi Central Star Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hanoi Central Star Hotel?

Check-in start time: 2 PM; Check-in end time: midnight.

Does Hanoi Central Star Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 300000 per vehicle applies.

Where is Hanoi Central Star Hotel located?

Located in Old Quarter, this guesthouse is within a 10-minute walk of Hang Ma Street, Hoan Kiem Lake, and Hanoi Old Town Night Market. St. Joseph's Cathedral of Hanoi and West Lake are also within 1 mi (2 km). Hanoi Long Bien Station is 7 minutes by foot and Hanoi Railway Station is 23 minutes.

Hanoi Central Star Hotel Reviews, Deals & Photos 2025

10/10 Excellent

Ben

13 January 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Really good location! Friendly people! Clean room! Comfortable bed! Would definitely stay again!

Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

21 April 2019

Liked: Staff & service

Well the reception was good, the building is quiet old, the room was ok based on the price for one day, the ac made noice at night for some reason, i did woke up but was not bothered since i am a heavy sleeper, for other can be a bit problem.

Stayed 1 night in Apr 2019

2/10 Terrible

Ay

22 January 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay with this hotel!

Poor condition of almost everything except the nice front desk staff.

Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

28 August 2018

Nice staff.

Very friendly and nice staff but the building needs renovation urgently.

Stayed 1 night in Aug 2018

8/10 Good

Tom

2 June 2018

Liked: Staff & service, room comfort

Good value

Great value. A little run down but the ac was great and service was good. Great location

Stayed 1 night in May 2018

8/10 Good

Tom

30 May 2018

Liked: Cleanliness, staff & service, room comfort

A deal

A great deal for the price. A little out dated and worn, but still functional. Bathroom had a nice tub, which was the first we’ve seen in Vietnam. Ac worked well

Stayed 1 night in May 2018

6/10 Okay

Rasmus Lang

5 January 2018

Billigt og simpelt

Mug på væggene og ikke særlig renligt. For en backpacker kan det gå an, men virkede som et meget lokalt hostel. Skal nok finde noget andet hvis der skal være lidt liv.

Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveler

3 January 2018

Liked: Staff & service

Hotel close to the centre.

I had a good experience, the stuff is very friendly and helpful, the ubicación is great as it is close to the centre.

Stayed 3 nights in Dec 2017

2/10 Terrible

Ben, Australia

31 October 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

Photos in ad seem to be fake. My room looked nothing like the photos and I suspect none of the rooms do because the building interior seems completely run down not modern like photos suggest. The room was filthy eg the lamp on the roof was covered in grey grime. Generally unpleasant and uninviting. To get to rooms you had to walk through a darkened stairwell which was very foreboding. And the place seemed almost desserted.

Stayed 2 nights in Oct 2017

10/10 Excellent

jiyun

21 August 2017

Liked: Cleanliness, staff & service

배낭여행객이나 방 컨디션 별로 신경 안쓰고 저렴히 갈 사람에게는 추천!!!

나는 숙박을 하기위해서 잡은 것은 아니고 짐을 잠시 맡아두는 용도 및 샤워를 하기 위해서 잡은 것이었기 때문에 사실 방 컨디션 보다는 저렴한 가격을 선택했고, 따라서 만족도에 대하여 평가하기도 좀 어렵지만 우선 엘레베이터가 없으며 에어컨이 구식이라서 바람이 시원하지 않다. 그래도 그것 때문인지 배려차원에 선풍기가 각 방에 하나씩 있다. 만약 내가 배낭여행으로 방값이 저렴한 숙박시설을 위해서라면 충분히 갈 가치가 높은 곳이다. 물도 편의점보다 저렴하다!!! 2리터 되는 물이 500원(10000VND)정도다.. (350ml가 보통 마트에서 250원에 판다. 가격이 천차만별이라.. 내가 본 곳은 그랬다..ㅎㅎ) 하지만 가족여행은 비추천이다 ㅠㅠ 마지막 날 노이바이공항으로 가는 택시를 요청했는데 우리 인원이 많아서 16인승을 요청을 했으나 차량이 없었나보다.. 나눠서 가야하나 걱정했는데 직원의 계속된 노력으로 16인승을 타고 왔다. 고마웠다 ^^ 그래서 굿리뷰 작성중이다 ㅎㅎ

Stayed 1 night in Aug 2017

2/10 Terrible

Anu

18 December 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

We made a hotel reservation and paid online and received a confirmation both from hotels.com and the hotel itself. However upon the arrival they told us they had forgotten the check the online bookings and the hotel was full. We were transferred to another hotel, where we had to pay for the room separately. After a long discussion the staff member promised that she would sort out the matter, but apparently she did not and we ended up paying twice. To be avoided.

6/10 Okay

CHAK PUI

9 November 2016

Liked: Cleanliness

古式古鄉懷舊酸枝木檯椅

8/10 Good

Sebastian, Deutschland

11 January 2016

Liked: Cleanliness, staff & service

Sehr nettes und hilfsbereites Personal!

Einfaches und sauberes Hotel in zentraler Lage, alles zu Fuß zu erreichen. Ausflüge können direkt im Hotel zu günstigen Preisen gebucht werden. Das Gepäck kann für mehrere Tage zwischengelagert werden wenn Touren z.B. Nach Sapa unternommen werden. Das Personal ist super nett und macht den Unterschied: familiäre Atmosphäre, hatten das Gefühl, dass alles getan wurde um uns den Aufenthalt so angenehm wie möglich zu machen.

10/10 Excellent

Tomasz, Malbork

4 December 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jak w domu!

Bardzo miła obsługa hotelu, która mieszka na miejscu Bardzo wyrozumiali ludzie. Z hostelu pojechałem na wycieczkę do Ha Long - super!!! a następnie po wymeldowaniu, do Sa Pa. Wszystkie bilety na miejscu w recepcji. Po powrocie z Sa Pa (kierowca przyjechał 3 godz. szybciej) wysadzono nas z autobusu na przystanku i ... spadajcie. Była 3:00 w nocy. Do KANGAROO z 10 min z buta - ale noc... Taxi podwiozło nas pod Hostel, kierowca okrutnie załomotał w drzwi zanim zacząłem wyjaśniać, że nie mam tu noclegu. Obudzone Panie z uśmiechem na ustach przywitały nas, oddały łóżko w holu i po ludzku przygarnęły za zwykłe dziękuje. Udostępniły łazienkę, prysznic, poczęstowały kawą. Kochane dziewczyny!!! Wróciłem tam jeszcze raz po kilku tygodniach, bo miejsce, obsługa i atmosfera jest Rewelacyjna. POLECAM!!!

10/10 Excellent

Emelinda, Philippines

22 November 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Kangaroo Hostel is a nice place, accessible to all the places you want to. The room is nice and clean. The staff is very warm and welcomes you with a smile. They are friendly, approachable and accommodating. Additional to that, you will be entertained with the kid who loves to laugh and make friends with you. I recommend to everyone to book into this place and you will not regret it.

8/10 Good

Verified traveler

5 August 2015

Liked: Staff & service

Great Hostel for Travellers and Backpackers

The Kangeroo Hostel staffs was very helpful, patient, friendly and pleasant. Both did helped us with our taxi and train bookings, gave us a map to explore the city of Hanoi, explain and clarify tours and attraction in Hanoi. It was a great experience. It would be better if they provide a kettle/boil hot water for us to prepare our meals and drinks upon request.

4/10 Poor

JIN, 대한민국

25 July 2015

Disliked: Cleanliness, staff & service, room comfort

가족, 비즈니스 여행객에게는 비추천

저렴한것을 제외하고는 전반적으로 편하지 않았던 숙소. 입실시 객실 청소는 안되어 있었으나,핫샤워나 에어컨은 잘 되었음. 특별히 친절하지도 불친절하지도 않았음. 저렴여행을 추구하는 배낭여행객에 적합하고, 가족여행이나 비즈니스 여행객에게는 절대 추천하고 싶지 않음. 실제보다 사진이 너무 잘 나왔음. 호안끼엠 호수까지는 도보 약 10분내외.

8/10 Good

megan, Sydney

15 June 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very friendly staff!

Great location and price. Staff are super friendly and very helpful. Easy to book tours to Sapa and Halong bay, and at competitive prices

2/10 Terrible

シンチャオ, 九州

15 April 2015

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ホテルとは名ばかり

家族経営は分かりますが、余りにも節度がなさすぎでした。小さな子供が早朝から深夜まで大声で泣いた叫んだり、フロントの女性は昼寝で対応もおろそか部屋の掃除はバスタオルのみの交換、シーツは4日目マクラカバーは3日目にようやく取り替えてくれました。朝食もスタッフの気分次第でフルーツが付いたり無かったりでした。二度と泊まることはありません。

8/10 Good

Verified traveler

8 February 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ostello in centro

Ottima posizione e prezzo camera. Consigliato anche per organizzare i tours

8/10 Good

Verified traveler

8 February 2015

Liked: Staff & service, property conditions & facilities, room comfort

Fantastisk balkon

Kangaroo er et hyggeligt hotel med sødt personale. Vi fik rummet øverst oppe med balkon med super udsigt! Der er ikke det bedste indeklima, der er lidt fugtigt og indelukket, men så kan man åbne døren til balkonen. Det er dejligt, der er morgenmad - meget enkelt, men fint.

4/10 Poor

HILA, לוד

1 February 2015

Disliked: Cleanliness, property conditions & facilities, room comfort

בסיסי מינוס

המלון לא ממש נקי ומאוד ישן. יצאנו דרכם לטיול של שלושה ימים ולפני כן ביקשנו לשמור לנו חדר ליום החזרה ונאמר לנו שאין בעיה וכי ישמרו לנו. לצערנו, כשחזרנו בערב לאחר יום ארוך של נסיעות נאמר לנו כי אין חדר פנוי ונאלצנו להתחיל לחפש מקום אחר עם התיקים עלינו. מעבר לכך הבנות במקום מאוד נחמדות ועוזרות אבל כמובן שזה שלא שמרו לנו חדר השאיר טעם לפגם. המלון עצמו מאוד ישן, לא ממש נקי ואין מעלית אז מי שיש לו חדר בקומה גבוה צריך להיסחב כל פעם עם המזוודות.

4/10 Poor

kin wah, hong kong

25 January 2015

Disliked: Cleanliness

no so good

don't perfer stay in 2nd floor, it's very noisy. you can hear people walking down the stairs . this hotel have a baby,it cry all days and very annoying

4/10 Poor

Mark, England

23 January 2015

Disliked: Cleanliness, property conditions & facilities, room comfort

Great tours, bad hotel

The plusses first, the hotel is located in the heart of the old quarter so everything is within walking distance. Also the tour we did through Halong Bay which was recommended by the hotel was awesome. Then the negatives, when we arrived our room was not ready as they had let someone stay late, they had our flightdetails and arranged our pick up at the airport, but we still had to wait another 2 hours before the room was ready. Our double room was a twin and they just pushed the beds together. It was a very cold weekend but the hotel provides no heating in the room and there is no warm common area to relax either. The heatpump/aircon machines in the pictures don't even work, half of them don't have remote controls. The rooms are very damp as the showers don't have any ventilation and because it is that cold after you shower the bathroom stays wet until they clean the room. The hairdryers seem to all be hidden in 1 room so if your unlucky dont count on them finding one.

6/10 Okay

Verified traveler

20 January 2015

Liked: Cleanliness, staff & service, property conditions & facilities

For travelers finding inexpensive rooms

The room was clean and neat And the members of hostel are very kind. If you are a backpackers and you don't have much money to spend, I highly recommend here to stay.

Hanoi Central Star Hotel

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