4/10 سيّئ
Warren T.
2 نوفمبر 2025
The cabin is clean, comfortable, & nicely situated along the river, but our stay was overshadowed by an unusable hot tub - the main reason we booked the unit. Despite prompt troubleshooting & communication with the owner, the hot tub remained unusable for most of our stay, and the owner’s response & handling of the situation were disappointing.We stayed over Halloween weekend that included a winery, hiking, exploring Helen, and relaxing in the hot tub. When we returned from our hike Saturday 3 pm, the water was 56F and the unit had no power. I discovered the fuse in the circuit breaker had been inserted upside down, preventing power to the tub. Once corrected, it powered on immediately. I called the owner at 3:08 pm; he apologized and said it might take 4–6 hours to heat. It finally reached 100F after 10 pm, making it unusable during the day.Before bed I found the power and jet buttons did not work, causing the jets to run continuously. I shut off the circuit to prevent damage and informed the owner before checkout. I requested a 20% refund (low end of typical 20–35% credits for unavailable KEY amenities). The owner offered 75 and implied we should have checked earlier, though the issue stemmed from the upside-down fuse which is clear evidence the cleaner did not properly prep the hot tub for our visit. I declined, as he disappointedly placed responsibility on us rather than the cleaner or setup error. Lovely cabin, but poor accountability will keep us from returning.
Warren T.
أقام ليلتين (2) في شهر أكتوبر عام 2025















