4/10 سيّئ
Thao
مسافر برفقة العائلة
20 يونيو 2023
عناصر نالت الإعجاب: النظافة
عناصر لم تنل الإعجاب: العاملون ومستوى الخدمة
A huge spider crawled on me and woke me in the middle of the night. In the morning I could see bites on my chest and hand. When we told the staff during check out, the two female reception agents did not do anything to address it. The one agent responded with she was really scared of spiders so please don’t tell her the details. The other agent, asked to take a picture of the spider. They didn’t ask if we needed any assistance regarding the spider bite, barely an apology. We explained to them that, even though we were shooken up when it happened, we didn’t want to call and wake them in the middle of the night. We only stayed one night there. We stayed in Ninh Binh for 4 nights and the other hotel we stayed at was amazing.
