Is Best Western Gatwick Skylane Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Gatwick Skylane Hotel?

Self parking is free at this property.

What time is check-in at Best Western Gatwick Skylane Hotel?

Check-in start time: 2 PM; Check-in end time: 2 AM. After-hours check-in is not available.

Does Best Western Gatwick Skylane Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of GBP 3 per person applies.

Where is Best Western Gatwick Skylane Hotel located?

Situated near the airport, this hotel is within 9 mi (15 km) of Manor Royal Business Park, County Mall Shopping Centre, and Hawth Theatre. Godstone Farm and Lingfield Park Racecourse and Golf Club are also within 9 mi (15 km). Salfords Station is 25 minutes by foot and Horley Station is 26 minutes.

Best Western Gatwick Skylane Hotel Reviews, Deals & Photos 2025

2/10 Terrible

Jennifer

25 June 2022

Disliked: Amenities

When we arrived the hotel was closed and we had to find somewhere else!

Stayed 1 night in Jun 2022

2/10 Terrible

Verified traveler

16 July 2021

Disliked: Cleanliness, amenities, property conditions & facilities

We arrived late and had to move rooms because of a dozen large bugs in one of the beds. The second room appeared to be fine. We checked the double bed for my 6ft 16 year old and I relaxed by having a bath. By the time I was out of the bath, he was asleep and I discovered different small bed bugs / flee like animals. By this time it was too late to move again, my son asleep and I was exhausted after driving with an early flight next day. Next morning no one was there to talk to. Terrible, didn’t sleep

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

11 July 2021

Liked: Staff & service

Beddings had stains and there were insects in bathroom

Stayed 1 night in Jul 2021

10/10 Excellent

Mrs L

2 July 2021

Liked: Cleanliness, staff & service, room comfort

Great for an overnight stop

Room was basic but clean. Bed was really comfortable, pillows were especially comfy. Shower was great, towels pure white. TV was digital so lots to choose from.

Stayed 1 night in Jun 2021

6/10 Okay

Kevin

21 June 2021

Liked: Cleanliness, room comfort

Run down hotel

Due to Covid there was no restaurant or even breakfast services. Hotel seemed run down

Stayed 1 night in Jun 2021

8/10 Good

Phil

1 June 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel was clean, although only experienced room and reception as bar/restaurant was closed due to Covid restrictions I'm assuming. Evening meal was room service only, but was delicious and well presented. Breakfast however was delivered the night before in a small carrier bag, consisting of a yoghurt, 2 x chocolate muffins, an apple and a Capri Sun (but no fridge to put any of it in).

Stayed 1 night in May 2021

8/10 Good

Francis

30 April 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience,staff friendly and value for money.

Stayed 1 night in Apr 2021

4/10 Poor

Roger

10 April 2021

Disliked: Staff & service

2 night stay near Gatwick Airport

Initial impression was of a very dilapidated hotel. The car park surface was badly broken up in many places. The atmosphere felt dreary, mainly due to the fact there only seemed to be 1 or 2 guests. Reception was unmanned except for arrival, a telephone number was shown on reception for emergencies. No instructions available to switch on bathroom towel tail heater. Shower was like standing under a waterfall, it had a very poor shower head. No hot breakfast available. This may have been a better place prior to Covid when there would have been more guests

Stayed 2 nights in Apr 2021

4/10 Poor

GARY

15 March 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skylane hotel.

Very basic rooms with no upto date conveniences. looks very tired and in need of updating throughout.

Stayed 2 nights in Mar 2021

2/10 Terrible

hollie

26 September 2020

Disliked: Staff & service, property conditions & facilities, room comfort

Will not be staying again!

Confusion over what date it was at check-in, thinking we booked for the day after but we didn't. Room is very basic, one flat pillow each, aircon is locked on and very very noisey. Can hear everything others get up to in their bathroom, including whatever they are doing in the loo! Water pipes going over or around the room very loud and make a vibrating noise everytime someone uses water in another room. Left as soon as we woke up after an uncomfortable night on a very hard matress. Whole place needs a fresh update and need for more covid measures other than a bottle of hand gel at reception.

Stayed 1 night in Sep 2020

2/10 Terrible

Oscar

19 September 2020

Disliked: Property conditions & facilities, room comfort

Room smelled bad was very noisy shower was cold, did not sleep here I left and went to the premier inn 2 minutes down the road cheaper and much nicer!

Stayed 2 nights in Sep 2020

4/10 Poor

Jamie

16 September 2020

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Weird

At check in I got told if I wouldn’t mind being put in a room without a tv which obviously isn’t an option. Then got told they have no double rooms available even tho that’s the type of room I booked so ended up in a triple room with three single beds. Also I choose the option to add breakfast for £8 which turned out to be a grab and go breakfast, for £8 I don’t think so!!!

Stayed 1 night in Sep 2020

4/10 Poor

Iain

12 August 2020

Liked: Cleanliness, room comfort

Disliked: Staff & service, property conditions & facilities

unimpressed

Having unpacked, I then had to change rooms as there was no TV remote - also no hot water in the shower - not very impressed

Stayed 1 night in Aug 2020

2/10 Terrible

Ollie, London Gatwick

3 August 2020

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No air con in two different rooms Shower terrible Sink was about to come off the wall No one in any uniform Would not recommend at all

Stayed 1 night in Aug 2020

4/10 Poor

Marie

2 August 2020

Disliked: Cleanliness, staff & service

Not a good experience

Said the price included breakfast but when we arrived was told it would only be a cold breakfast. The manager on Friday night did not supplies any thing and rang at 8am in the morning to see if we wanted anything ... we declined because the night before we stayed under my partner name Johnson and when we got back to the hotel at 10pm that night was 2 white plastic bags on the door handle ..inside was a yogurts one each apples and a carton of juice in cherry and a peice of cake..the apples were soft and two of us both dont like cherry flavoured..there was no spoon to eat the yogurt included.. i had no milk carton for a hot drink in my room so had to go to the garage to get milk to have a drink and only paper cups. I gave the items back (breakfast) to the manager in the morning said the item were warm and had no spoon to eat the yogurt anyway.. he offered to give a spoon i i declined because i like my yogurts cold from the fridge not left over night in my room. I was very disappointed the room was ok.. but the hallways were dirty and the large mirror in the hallway was so dusty and the carpets and smelled .. no change of towels or bed making service in fact no service at all .

Stayed 1 night in Jul 2020

4/10 Poor

Peter

1 August 2020

Disliked: Cleanliness, staff & service, property conditions & facilities

Very poor cleanliness and service

Supposed to include a cooked breakfast, when we checked in the receptionist said the restaurant was closed and said he would leave a cold option outside our room, when we got back to the hotel after our night out we found two small bags hanging from the room door handle, in the bag was a yogurt with no spoon and no way of keeping chilled until the morning, there was some cake an apple and a small carton of drink, I don't eat cake for breakfast! Also while out on our night out I got a phone call around 10:00pm asking what time we would be back as the main door may be locked!! This is supposed to be an Airport Hotel! The room itself had hairs everywhere from a previous occupant, clearly there Covid-19 cleaning measures are way below standard, I advise caution for any future guests

Stayed 1 night in Jul 2020

8/10 Good

Abby

21 March 2020

Disliked: Property conditions & facilities

The hotel staff even after we had told them we were aware of checkout time and had put a sign on the door. Continued to knock multiple times and this was until 9 am. Check out time wasn’t until 11am, 2 hours away.

Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

12 March 2020

Disliked: Staff & service, property conditions & facilities

poor WiFi (you won't be able to get any work done if you're dependent on the WiFi), incorrect room booking, pointless shower... bathroom smells of overflowing sweage. customer service not a strength... so poor I've lost the will to try engaging in any more discussions... had a future stay booked and as I checked in manager was on the phone to another guest examining there was no issue with the WiFi (more on that later). ive been up since 5am, spent most of the day rolling in mud.... all I wanted was to freshen up and get some sleep. checked in, got to my room, headed straight for the bathroom... took ages for hot water to kick in. freshened up, about to jump onto the bed (the mattress felt like it had seen better days) and realised there were two single beds.... I had booked a room with a double. notified the manager of the issue.... he said I'd already used the room so couldn't do anything. After a bit of a discussion said he'd look into what he can do. called me up later and told me that no one was around now to make up a room for me so he couldn't switch me over. I looked online... 6 rooms with a double bed still available for booking. made a trip back down to reception... a new gentleman was starting his shift... gave me a different, more transparent reason "you've used the room, no staff about to redo the room you're in, if we move you now we've effectively lost a room

Stayed 1 night in Mar 2020

4/10 Poor

Tom

11 March 2020

Disliked: Staff & service, amenities

Staff are NOT helpful. Property is basic. Poor service.

Stayed 1 night in Mar 2020

6/10 Okay

Verified traveler

5 March 2020

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

Abi and Delores good, the rest is strange.

The only good members of staff are Abi and Delores in the restaurant. Check in staff said 'Hello' and 'this is your room number', that was it. No other information on breakfast, dinner times or check out times or anything else that might be worth knowing. The key cards never work in the rooms so get them reprogrammed before you bother to walk upstairs (just to walk back downstairs to reception!). Strangely the manager knew my room number even though the only person to tell me was the lady on check in. I didn't trust him after he tried to tell me that he reprogrammed my key on a day that I wasn't even there! Don't expect anything special for the restaurant food, and be patient with the kitchen. But Abi and Delores in the restaurant make up for that! The beds are comfortable enough. The kettle in the room fits in the sink but you have to manoeuvre it around a weird angle to get it out (at which point the water pours out!) So it's a painful task of using the tiny water glasses to fill it up.

Stayed 3 nights in Mar 2020

10/10 Excellent

Richard, Nottingham

7 February 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place, very quiet, good parking. Very nice staff

Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveler

31 January 2020

Disliked: Staff & service, property conditions & facilities

No heating in the room at all Slept all night fully clothed. Control broken .Offered another inferior room which was not suitable On checkout reported

Stayed 1 night in Jan 2020

10/10 Excellent

MYUNGJI

30 January 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

프론트직원들이 아주 친절했습니다. 시설도 깔끔하고 가격대비 만족합니다.

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

28 January 2020

It was adequate-good price for single overnight stay with free parking which was great! The double bed was too small and the bath tub rather narrow with the grab rail on the wall making the space even narrower when using the overhead shower! The coffee was TERRIBLE- unbranded- which was disappointing,

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

28 January 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The room was smaller than we had expected but overall everything was good.

Stayed 1 night in Jan 2020

Best Western Gatwick Skylane Hotel

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