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"Nice lobby Clean room Bathroom was outdated"

"We came in late, I hoped for a nice place, was old, not the cleanest and I did do not like it when we left that staff is smoking at the entrance. Horrible smell. No breakfast or coffee for guests."

"The stairs in the parking garage were disgusting and smelled of urine. The digital key didn’t work well, and the room key wouldn’t work in the elevator. "

"Cle"

"First thing that i noticed was the way it smelled in the entire building, omg, it smelled like they were burning candles, but it was the oils that were placed inside the vents, it was the best thing ever! Let’s also talk about how the customer service was amazing! She greeted me by name every time I walked in and that made me feel really at home! I can’t remember her name, but she checked me in and she was always there at night! Such a sweetheart! This hotel was very “Kozy” and comfortable. I actually like bright lights in my room when I turn on the lights for packing and unpacking, so that’s the only thing I didn’t care for, but once all lights were out, I slept great. That’s just my preference, it is called Kozy for a reason! This hotel was exactly 8 minutes away from my daughter’s place, and close to every thing, food, shopping, and the freeway! I can’t complain! I will be staying here this summer when I come back to visit. I never made it to the pool area because I did stay on the go and enjoying the cool weather in Houston this week. "

"They were not willing to work with me due to delay in flight etc"

"N/a"

"Didn’t get to enjoy the breakfast but it smelled great! The place was super clean and i loved how spacious the room was, even had a full size fridge, space and appliances to cook and a full size microwave. "

"The room was so small it's crazy, it was like a European studio apartment for a student. There was no fridge in the room. We requested one upon arrival that we had to call again for once we got there and there was barely anywhere to put it. Plus was that it was free of charge to add it on to our stay. Hotel is a good location and walking distance to the convention center and the parking garage across the street is only $15 overnight parking compared to some of the other ones."